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Christelle PIANTCHENKO

PARIS

En résumé

Postgraduate in Hospitality management in Glion and MBA in International Management in ISEG. I may be interested by experience in an international hotel chain ( sales, reservation, customer service...).
I am French, English and Spanish speaker. I am actually for Plaza Athénée and Meurice hotels 5* , palace as a reservation sales agent .

Mes compétences :
International
RH
Recrutement
Management
Ressources humaines
Luxe
Hôtellerie
Gestion de la relation client

Entreprises

  • Hôtel Royal Savoy - Responsable commercial

    2016 - maintenant

  • Hôtel Plaza Athénée Paris - Coordinatrice Sales & Marketing

    2015 - 2016

  • Hôtel Plaza Athénée & Hôtel Le Meurice / Dorchester Collection - Conseillère de ventes en réservation

    PARIS 2014 - 2015 Selling more than 400 rooms for two of the most famous Parisian Hotel 5* label Palace.
    Taking care of all the process of reservation: from the first contact by phone, email, fax… until the confirmation letter.
    Insuring that the reservations are completed in term of information about the guests, rate code,... especially guest’s preferences.
    Communication with the others hotel department in order to pre organize the stay of the guests especially for all the specific demands.
    Realization of proposal, pro forma, credit card authorization form, confirmation letter…
    Upselling (rooms and other services offering by the hotel…) , optimization of the hotel occupancy ...

    Respect of the Dorchester collection standards & values
    Development of a good Relationship with the customers: individual, company, tour operators…
    Answering to the Customer thanks to the online chatting “click to chat”
    Diamond club program: respect of the procedures and the amenities of the program
    Reservation control
    Participation to the customer satisfaction

  • Marriott International - Agent de clientèle

    2014 - 2014 Management of the telephone switchboard and support to the guest in the business center. Answering to all customers demand following the Marriott standards. Coordination of the actions between the different departments, follow up of the requests. Management of the guest complains resolution of the dissatisfaction. Taking the room service order, up selling. Processing the virtual concierge.

  • Samsic - Extra hostess or waiter

    CESSON SEVIGNE 2013 - 2014 Exclusive work in 5* hotels in Geneva ( Kempinski, Beau Rivage, Mandarin Oriental....).
    Restaurant or banquet.

  • Grand Mercure Beijing groupe Accor - Service manager

    2012 - 2012 Service manager au sein d'un restaurant continental de plus de 100 couverts. Management d'équipe, formation du personnel, organisation d'événements.

  • Michael Page - Chargée de recrutement

    Neuilly-sur-Seine 2011 - 2011 Chargée de recrutement au sein de la divion Ingénieurs

    Recherche de profils/ Qualification téléphonique/ Entretien

  • Leroy Merlin/ Magasin d'Annemasse - Assistante de la RPRH

    2010 - 2010 Communication interne/ Préparation de fomation/ Participation au processus de recrutement

  • Crédit Agricole des Savoie - Assistante de clientèle

    Chambery Cedex 2010 - 2010 Accueil physique et téléphonique des clients /opérations bancaires courantes/
    prise de rendez-vous

  • Agies Charmilles Ltd Singapour - Assistante marketing

    2009 - 2009 Préparation d’une « open house » pour les clients/ standardisation de documents internes/ études économiques

  • ISEG Lyon / IONIS Education Group - Etudiante

    2007 - 2011

Formations

  • Glion Institute Of Higher Education | Hospitality Management Schoo (Montreux)

    Montreux 2012 - 2013 Postgraduate in Hospitality

  • ISEG INSTITUT SUPERIEUR EUROPEEN DE GESTION (Paris)

    Paris 2007 - 2012 Bac +5/ MBA en partenariat avec St John's University New York

Réseau

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