Christophe COUSIN


En résumé

IT/Telecom engineer experienced in customer-facing functions, project management, pre-sales activities, technical support coordination, outsourcing and offshoring implementation, rolling-out complex systems.

Problem-solving, Quality, reliability and cost oriented in a moving and international environment.

Used to take over responsabilities interactively with customers and with all levels of management.

Focused on flexibility, adaptability and on translating corporate goals into measurable business results.

Specialties: Multicultural and cross-functional management - Customer relationship management - Project Management methodology - Transversal role - Teamworker - Excellent mobility - Networking/wireless technology - Effectiveness & ability to improve work group productivity - New product introduction - Change management - Major event management


  • Cassidian - Project Manager

    Blagnac 2009 - maintenant Involved in Program, Manufacturing and Customer Care activities on multiple Telecom/IT projects (Secure Communication Solutions) for government and public safety agencies/companies promoting company mission critical system solution.

    Initiating, planning, implementing, delivering and supporting a full E2E solution within budget and scope objectives

    > Project management of LTE demo and trial activities (pre-sales demo, exhibition, customer trial)
    - Identify, effectively communicate and resolve project issues
    - Develop risk mitigation plans: resource plan, costs, schedule, logistics, scope, etc.
    - Elaborate a generic LTE Trial project management plan
    - Provide guidance and coaching for successful remote team building/project execution
    - Implement a continuous improvement and optimization process / Capitalize best practices
    - Develop successful partnerships mainly with ALU creating a favorable business ecosystem
    - Deliver trials and demos for many customers events and major exhibitions in Middle East, North Africa, Asia, South America

    Inter-discipline coordination, including budgeting, scheduling, resource forecasting and field work activities

    > Roll-out management, field implementation, support coordination, technical sales support
    - Greenfield deployment of Public safety networks in North America with respects to planning, cost, customer satisfaction
    - 24/7 on site support during major events - G8/G20, Rugby World Cup. Maintain Customer confidence and quality of products
    - Prepare and built up commercial offering (BID and business opportunity) for several Land Mobile Radio networks in USA
    - Drive external partners/subcontractors, contribute with different local entities
  • NORTEL - Validation Team Leader

    Toronto 2007 - 2009 Promoted as a Team & Technical Leader to interface with customers during pre-deployment/trial phases of a new Access product introduction. Integration & Validation of products on customers’ sites in respect with all their requirements and specifications.

    Main activities
    - 1 month Trial in Beijing, China for CMCC to demonstrate AbisOverIP Nortel solution
    - 3 months on site activities at ORANGE (Paris & Lyon, France) for the Optical BSC introduction
    - 3 months on site activities at BSNL (Bangalore, India) for the Optical TCU introduction
  • NORTEL - Technical Project Manager

    Toronto 2006 - 2007 Manage software and hardware product validation activities. Objective was to convert GSM Nortel products to be compliant with the ROHS environmental requirement.
  • NORTEL - Product Verification & Outsourcing Expert

    Toronto 2004 - 2006 Provide improvements in global test coverage driven by the final customer satisfaction. Implement new processes and methods in Tests teams. Participate to Business Transformation Plan by expanding outsourced Test and Design activities.

    Main activities
    - Improve test teams productivity by introducing new methods, documents, processes
    - 3 months spent in India in outsourced companies, Sasken & InfoSys to accelerate transfer of activities
    - Continuously review and identify lack of test coverage by analyzing Business Critical Customer cases
  • NORTEL - Customer Support Engineer

    Toronto 2003 - 2004 Provide remote and on-site support to domestic and international Nortel GSM Access customers.

    Main activites
    - Ensure on-call support to customers, Manage escalations
    - Propose solutions to on-site teams in order to ensure shortest outage on customers’ networks
    - Participate to on field activities when requested by customer on specific issues or activities planned
    - Many stays mainly in the USA for Cingular Wireless and T-Mobile customers during deployment of equipments
  • NORTEL - Field Validation Engineer

    Toronto 2000 - 2003 Validate new Nortel GSM Access products on customer’s networks before massive deployments.

    Main appointment: Prepare & participate to on field activities for new Nortel BSS (BSCe3) in T-Mobile, USA (5 months), in Cingular Wireless, USA (3 months) & in China Unicom (CUTC), China (2 months)
  • RENAULT - Embedded Software Engineer

    Boulogne-Billancourt 1998 - 2000 Engaged to define, specify and deliver all diagnostic features for a new vehicle.

    Main activities
    - Define software architecture in respect with all vehicle functionalities
    - Manage Client-Vendor relationships as SAGEM and VALEO are developing the new embedded software module
    - Follow-up on design and integration plans / Analyze and coordinate fix resolution