Corinne AMBONGUILAT

En résumé

Entreprises

• GLOBAL AIR SOLUTIONS - Managing Director

  2015 - maintenant Instructeur Matières Dangereuses, Consultante en voyage

• Komo Voyages - Agency Head

  2011 - 2015 Lead and improve agency performance in terms of organization, promotion, commercial strategy, personnel recruitment and training, day- to- day office management activities
  
  * Ensuring good quality relationship with the suppliers and clients.
  * Coaching and motivating indoor and outdoor sales personnel
  * Monitoring and coordinating accounting and legal activities
  * Ensuring good use of the allocated resources in respect with the estimated budget
  * Implementing appropriate commercial policy taking competitive environment into consideration
  * Represent the agency's interest towards clients, trade, authorities, suppliers, competitors, media and public.
  * Constantly monitor the market in terms of touristic activities by attending international fair, tour operator training and conference, and seminars organized by the airlines.
  * Coordinating day-to-day activities with GDS ;
  * Ensuring BSP rules and regulation implementation ;
  * Handling BSP procedures in case of payment irregularity and default

• Kenya Airways - Country Manager

  2007 - 2009 Country Manager (Cameroon, Gabon, Equatorial Guinea)
  
  Lead the market organization in terms of sales, marketing, finances, personnel, operations and security.
  * Reach agreed passenger sales targets and qualitative goals.
  * Ensuring economic use of the allocated resources (cost, investments) and continuously strives to improve functioning and cost efficiency of the local organization.
  * Implementing appropriate Marketing and Action plan. ;
  * Constantly monitor market development, competition behaviour and customer needs and proposes corrective market measures.
  * Ensuring adequate and suitable functional training and personnel development.
  * Enforcing with handling agent fulfilment of contracts in respect of services and quality.
  * Represent the company's interest towards clients, trade, authorities, suppliers, competitors, media and public.
  * Guarantee an optimal information flow within the organization
  Key Achievements:
  * Cost reduced by 30%
  * Personnel development
  * Revenue increased by 5%
  * Success in obtaining new traffic rights

• Swiss International Airlines - Station Manager

  Bâle 2003 - 2007 Manage the interfaces with main suppliers within daily ground handling business and ensure safe,
  reliable and efficient ground operation; responsible for customer friendly service through-out the
  various customer touch points
  
  * Ensure and control delivery of all airport related customer processes through all customer touch points
  * Define and implement new local procedures, processes or product features and enhancements
  * Ensure that defined companies' procedures and standards are observed
  * Monitor quality performance and ensure corrective action by the service provider
  * Assist service providers and airport authorities in the improvement of processes
  * Manage interfaces with local internal and external customers and authorities
  * Propose pro-active measures in case of expected/anticipated irregularities
  
  Keys contributions:
  * Success in implementation of automated check-in ;
  * Introduction of safety and security measures
  
  Cargo Sales Manager
  
  Leading the station by implementing Swiss Worldcargo marketing and sales strategies and ensuring the station operational and quality standards as well reaching the maximum contribution to the cargo division
  
  * Responsible of revenue results and capacity optimization ;
  * Responsible of costs targets ;
  * Prepare yearly revenue and cost budget ;
  * Implement and timely roll-out of sales planning ;
  * Implement defined marketing measures and exploit traffic potential engaging the most suitable marketing instruments
  * Ensure the operational safety and security and adherence to quality standards
  * Coordinate market knowledge and ensure accessibility by all direct reports
  * Build durable and dynamic personal relationships with key customers
  * Monitor quantitative and qualitative targets and introduce corrective action where needed
  * Provide weekly and monthly market reports ;
  * Monitor load factors, market shares and special performances
  * Ensure finance and accounting activities performed as per company guidelines
  * Ensure adequate staff trainings and performance evaluation
  * Responsible of claim
  
  Keys achievements:
  * Market development
  * Revenue increased by 80%
  * Client portfolio increased by 10% ;
  * Outstanding success in building and maintaining relationship with key corporate decision makers
  * High profit accounts with excellent levels of retention and loyalty
  * Introduction of new product (airport to door concept)

• Swissair - Deputy Station Manager

  1996 - 2003 * Coordinate and supervise the ground operations to ensure on time flight scheduled ;
  * Monitor airport charges invoices ;
  * Implement new service quality procedures ;
  * while maintaining over 90% flight boarding time punctuality
  
  Passenger and Cargo Sales Representative
  
  * Sell products and services to prospective customers ;
  * Responsible to meet monthly sales quotas ;
  * Evaluate long term pricing policy and recommend services based on customer requirements ;
  * Deliver sales presentations and demonstrations to maximize sales performance ;
  * Responsible of updating and distribution of market rates.

Formations

• Omar Bongo University (Libreville)

  Libreville 1990 - 1994 Bachelor Degree
  
  * Professional Skills for DGR Instructors , IATA Centre, Geneva
  * IATA Dangerous Goods Regulations (DGR) - Initial - Category 6, IATA Centre, Geneva
  * BSP Billing and Settlement Procedures and BSPLink Training, Dakar
  * Enterprise Resource Planning Training, Pride Centre, Nairobi
  * Management Development Program, Pride Centre, Nairobi ;
  * Bullet Proof Ma

Réseau

• Céline NGUEMA

• Diane APERANO-DELETANG

• Eloi MASSIMA

• Eric DIRABOU

• Erick AMBONGUILAT

• Francis BOUSSOUGOUTH

• Georgette BONGA

• Guillaume CHAIZE

• Ignace PARAISO

• Sabrina LASSEY