Mes compétences :
IT Governance
IT Management
Recruitment
Qualitative research
Process optimization
Entreprises
Headhunter
- Headhunter
Москва2008 - maintenant
Sopra Steria
- Business Unit Director
Paris2002 - 2007My Goals and objectives are Customer Satisfaction for one part, and also the achievement of SLAs.
• Strategy & Projects management (Full project lifecycle)
• Negotiation and implementation of commercial agreements
• Outsourced and Offshore teams management
• High traffic e-commerce environments
• ...
Segula Technologies
- Operations Manager
Nanterre1989 - 1997Focused on customer service, I conduct the evolution of complex organizations to improve operational performance while ensuring the activities and the quality of service of IT systems.
• Global head of information technology and process automation
• Operations and workforce management.
• Implementation of the integrated team responsible for service management (monitoring the quality of service, customer mediation).
• Conduct of transformation plans of customers IT systems.
• Quality organization
• ...
