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Damien CAUCHETEUX

MASSY

En résumé

Customer support focused, targeting high quality and customer satisfaction.
Engaged in respecting commitments, with rigorous and qualitative messages.

Skills:
o Customer support and Product Quality: customer complaint management, manufacturing deviation tracking.
o Project management: 8D team and task force management, bench development team management.
o Supplier management: subcontractors and laboratories management, budget, TSA, NDA negotiation and follow-up.
o Tools: Microsoft Office, Microsoft Project, VBA basics, custom lot analysis tools, Unix.
o Languages: English: fluent, French: mother language.

Entreprises

  • Ericsson - Product Quality and Reliability Engineer

    MASSY 2013 - maintenant o In charge of Business Unit product quality, targeting best-in class quality and customers’ satisfaction (≤100PPM).
    o Throughout product life cycle, responsible for customers quality requirements review, product maturity milestones approval and customers’ production support (12 qualifications per year).
    o Project stakeholder, interfacing with engineering, supply chain, validation and development teams.
    o During development phase, responsible for qualification documentation, trials preparation and execution.
    o Contribute to FMEA risk analysis, corrective actions identification, implementation and verification.
    o During production phase, responsible for manufacturing quality monitoring, customers problem solving support and non-conform lots risk evaluations with manufacturing sites.
    o Responsible for budget and expenses tracking (>500k$/year), support legal and purchasing departments for suppliers’ selection and NDA definition, TSA and SLA negotiation and application follow-up.
    o Support team in methodologies alignment, process and specification definition, new tool developments.

  • ST Ericsson - Product Quality & Customer Support Engineer

    GRENOBLE 2012 - 2013 o Customers interface during developments for product quality acceptance milestones and support customers during production phase.
    o In charge of customer complaints management, including data consolidation, investigation, problem solving and reporting, targeting customer satisfaction by high quality reporting and cycle time target fulfilment (9 days).
    o Responsible for corrective and preventive actions identification and deployment, participate to RMA process.
    o Crisis and task force management with project and manufacturing stakeholders.
    o Manufacturing deviation management: batch disposition, risk evaluation, lot acceptance tests definition, re-processing definition, etc.

  • ST Ericsson - Product Reliability Manager

    GRENOBLE 2008 - 2012 o In charge of 2 Divisions product qualifications in compliancy with international standards.
    o Responsible for qualification test bench developments and validations.
    o Act as leader in qualification plan execution and reporting inside divisions.
    o Support team in project audit.
    o Multicultural team management: 6 engineers and technicians based in France, Switzerland and Singapore.
    o Responsible for budget>1M$/year, participation to HR processes and annual reviews.

  • STMicroelectronics - Product Reliability Engineer

    2006 - 2007 o Product qualification engineer for mobile products.
    o Responsible for qualification plan execution and reporting.

  • CEA-LETI - Microelectronics PhD

    GRENOBLE 2002 - 2005 - Architecture study and design of mixed circuits using asynchronous logic: Application to very low power consumption and contactless systems.
    Thesis: http://tima.imag.fr/tima/fr/mediatheque/PhDthesisresult_id216.html
    - Patent on contactless devices communications, IEEE publications and conferences.
    Patent: http://fr.espacenet.com/publicationDetails/biblio?CC=WO&NR=2006108986

Formations

Pas de formation renseignée

Réseau

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