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Damien DEMONCHY

LES ULIS

En résumé

Specialties (more of 5 years of experience) :
Design and implementation of technical solutions UCCE/UCCX
Management of Cisco CallManager, IVR, ICM, PG, CTI and CVP.
Level 3 support of Cisco UCCE/UCCX solution.


Mes compétences :
Centre d'appels Cisco

Entreprises

  • Telindus - Expert Technique Centre d'appels Cisco

    LES ULIS 2009 - maintenant • Implementation on CISCO Contact Center (UCCE and UCCX) .
    • Work in a multiple mode project.
    • Developed and presented technical designs including network analysis, impact and design validation to fulfil customer requirements.
    • Design of Call Center solutions(Architecture, Call Flows)
    • Optimization of technical customers architectures
    • Design and implementation of technical solutions
    • Functional redundancy of hardware and software
    • Optimization of functional and technical architectures
    • Migration of technical platforms
    • Managing the relationship with Cisco (meeting, roadmap)
    • Provided third level technical support for enterprise voice technologies to customers, partners, and account teams.

Formations

  • ESAIP

    Saint Barthélémy D'Anjou 2007 - 2008 Ingénieur Informatique - Réseaux - Télécoms

  • AVANS HOGESCHOOL (Breda)

    Breda 2007 - 2008 Bachelor ICT

  • ESAIP

    Saint Barthélémy D'Anjou 2005 - 2007 Chef de Projet Informatique et Réseaux International

Réseau

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