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Qualys Hôtel Nanterre
- Executive Assistant
2014 - maintenant
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HOUSETRIP
- PRIVATE HOST
2013 - maintenant
individual short rentals * Operational planning (with spouse) of bookings & guests stays
* Host Account e-reputation Management
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Quality Inn
- Executive Assistant
2012 - maintenant
General Management * Participated to major Hotel Upgrades : star rating, branding, works ...
* Monitored Yield & Rooms Division Teamworks : 10 coworkers ;
* Followed-Up Guests Ledgers : invoicing, payment ;
* Managed Groups / M.I.C.E. / F.I.T. bookings ,
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Hôtel Royal Saint-Honoré
- Night Auditor
2012 - 2012
Front Office * Reception and `Conciergerie'
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CINESE Hotel
- Guest Relation Manager
2009 - 2011
Room Division * Handled guests complaints & requests in all hotel departments (now Grand Mercure)
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Directory M
- Part-Time French Editor
2009 - 2009
Selecting, Reviewing and Editing French articles.
Conducting backstage management of our website according to the requirements and standards of the company.
Work from Home
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Cinese Hotel *****
- Customer Relationship Manager
2009 - 2011
Responsible for relations with foreign guests at CINESE Hotel *****
Handled complaints and customers special requests
Upgraded hotel standards to meet international compliance
revised English version of Chinese Corporate materials
Teached english to staff
Authority over 15 staff members
Dealt with large Groups (tour groups, Conventions, weddings, Trade Shows)
Soft Sales
> 60 Hours/week
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AGIIR Network
- Business Manager
2008 - 2009
Software Development * Reported weekly on projects' teams productivity
* Processed 5 Requests For Tender per week ,
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Youth Hostel Association
- Volunteer
2008 - 2008
LANGUAGES
French English Mandarin Spanish/German
Native Fluent Proficient Basics
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Riverside International Youth Hostel
- Volunteer
2008 - 2008
managed Lobby & Bar
Handled customers' inquiries
Dealt with daily cash operations
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AGIIR network
- Business Assistant
2008 - 2009
Controlled weekly projects outputs
Revised Sales & Marketing supports
Replied to Tender Offers
Market Monitoring
report directly to General Manager
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LUCKSON Development Ltd.
- Quality Control Manager
2006 - 2007
Baby Fashion Wear * Performed Audits on production sites (Foshan, Huizhou, Zhongshan...)
* Supervised work of 2 local inspectors
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Luckson Development Ltd, Hong Kong
- Quality Control Manager
2006 - 2007
Multinational in Soft Toys and Baby Garments
Design, produce and trade its own brand, Kaloo, via its own stores and through other distribution channels.
Export in 35 countries with a turnover of 10 millions euros
Supllier for other major european brands: Mamas & Papas, Jacadi, Sucre d'Orge...
Implemented Quality Assurance systems and organizational changes
Performed internal and external audits in Mainland China
Supply Chain Management
Assessed purchase of raw materials
Managed chinese staff
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Centrale Humanitaire Medico-Pharmaceutique
- Marketing Trainee
2005 - 2005
Pharmaceuticals * Built Access database for enhanced Customer Relationships
* + 5% Sales of Medical supplies to world organizations ,
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Centrale Humanitaire Medico-Pharmaceutique
- Marketing Manager
2005 - 2005
International Wholesaler for drugs and medical devices.
Specialized on Aids/HIV, tuberculosis and malaria treatments.
Special legal status: pharmaceutical establishment, NGO and Coop.
One subsidiary in Nairobi, Kenya.
Export all over the world (North Korea, Sudan...)for institutional and NGO missions, thanks to its bonded warehouses.
Also carried out quality test on drugs (for World Health Organization...)within its own laboratory.
Offers trainings in drug management (supply chain management, drugs allocations...) mainly to african medical officials.
Main Customers: ECHO, Medecins du Monde, Pharmaciens Sans Frontieres, International Commitee of the Red Cross, French Foreign Affairs Ministry, Sidaction, GIP Esther, African Drugs Agencies...
Under the direct supervision of the new CEO,
my mission was to implement a long-term strategy and introduce tools and liberal methods that were unconsidered because of two decades' company ideology (working with NGO's and governments).
Gathered all relevant informations for commercial follow-up and marketing activities in interactive computer databases
(mailing campaign, benchmarking, feedbacks ...)
Reorganised workflows (time schedules...) for sales team
Edit official reports and performance apraisal
Increased sales volumes (+5-10%)
prospect new markets and looked for strategic partnerships
Improved catalog (new products, services...)
responded to tender offers
Managed communication with subsidiary.
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ACTANCES S.A
- Administrative assistant
2004 - 2004
Consulting firm specialiazed in professional trainings and events organization on problem solving
Organized training sessions for french Foreign Affair Ministry (teaching materials)
Dealt with logistics and technical issues
Managed lecturers accommodation
Events follow-up
Trainees assessments (poll, practical exercice...)
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AGIIR Network
- Illustrator
2003 - 2003
Web Host & Integration * Carried out commercial presentations in Dubai & Oman
COMPUTING
Ms Office Opera PMS JAZOTEL Suite Photoshop
Illustrator Jazotel Suite Sybase Hotel HTML
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AGIIR Network
- Sales reps
2003 - 2003
IT company publishing personalized licensed software modules (e-learning, e-commerce, ERP...)
Also registered as training center
Provide web pages hosting services
Main customers: Banque de France, various European universities, French prime minister web site ...
Prospected potential customers
Carried out commercial negotiations on overseas market (Dubai...)
Developed strategic and operational marketing
Reviewed tender offers application processes
