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Damien FELIX

BOURG LA REINE

En résumé

De nombreux contacts, prolongés, avec différentes cultures et modes de pensées, ont formé mon caractère : créatif, discret, observateur et ouvert d’esprit.

De plus, mon sens de la diplomatie et de l’hospitalité m’ont toujours permis de lier rapidement des relations de confiance avec mes interlocuteurs.

De ces qualités est née une passion : l’hôtellerie.

Je suis à la recherche d'un poste sur Paris, n'hésitez pas à me contacter!

Mes compétences :
Management
Rédaction
Photoshop CS4/5
Hôtellerie
Tourisme
Management opérationnel
Accueil physique et téléphonique
PMS
Illustrator
Réservations centrales
Yield management
Contrôle qualité
Ms office
Html/css
International
Intercultural management
Créativité
Conciergerie
Polyvalent
Relations clients
Relationnel
Diplomatie
Planification
Gestion des conflits
eLearning
branding
Operational planning
Microsoft Office
Ledgers
Invoicing
International Project Management
HTML
General Management
Front Office
France Software Development
Audit
Adobe Photoshop

Entreprises

  • Qualys Hôtel Nanterre - Executive Assistant

    2014 - maintenant
  • HOUSETRIP - PRIVATE HOST

    2013 - maintenant individual short rentals * Operational planning (with spouse) of bookings & guests stays
    * Host Account e-reputation Management
  • Quality Inn - Executive Assistant

    2012 - maintenant General Management * Participated to major Hotel Upgrades : star rating, branding, works ...
    * Monitored Yield & Rooms Division Teamworks : 10 coworkers ;
    * Followed-Up Guests Ledgers : invoicing, payment ;
    * Managed Groups / M.I.C.E. / F.I.T. bookings ,
  • Hôtel Royal Saint-Honoré - Night Auditor

    2012 - 2012 Front Office * Reception and `Conciergerie'
  • CINESE Hotel - Guest Relation Manager

    2009 - 2011 Room Division * Handled guests complaints & requests in all hotel departments (now Grand Mercure)
  • Directory M - Part-Time French Editor

    2009 - 2009 Selecting, Reviewing and Editing French articles.
    Conducting backstage management of our website according to the requirements and standards of the company.
    Work from Home
  • Cinese Hotel ***** - Customer Relationship Manager

    2009 - 2011 Responsible for relations with foreign guests at CINESE Hotel *****
    Handled complaints and customers special requests
    Upgraded hotel standards to meet international compliance
    revised English version of Chinese Corporate materials
    Teached english to staff
    Authority over 15 staff members
    Dealt with large Groups (tour groups, Conventions, weddings, Trade Shows)
    Soft Sales
    > 60 Hours/week
  • AGIIR Network - Business Manager

    2008 - 2009 Software Development * Reported weekly on projects' teams productivity
    * Processed 5 Requests For Tender per week ,
  • Youth Hostel Association - Volunteer

    2008 - 2008 LANGUAGES
    French English Mandarin Spanish/German
    Native Fluent Proficient Basics
  • Riverside International Youth Hostel - Volunteer

    2008 - 2008 managed Lobby & Bar
    Handled customers' inquiries
    Dealt with daily cash operations
  • AGIIR network - Business Assistant

    2008 - 2009 Controlled weekly projects outputs
    Revised Sales & Marketing supports
    Replied to Tender Offers
    Market Monitoring

    report directly to General Manager
  • LUCKSON Development Ltd. - Quality Control Manager

    2006 - 2007 Baby Fashion Wear * Performed Audits on production sites (Foshan, Huizhou, Zhongshan...)
    * Supervised work of 2 local inspectors
  • Luckson Development Ltd, Hong Kong - Quality Control Manager

    2006 - 2007 Multinational in Soft Toys and Baby Garments
    Design, produce and trade its own brand, Kaloo, via its own stores and through other distribution channels.
    Export in 35 countries with a turnover of 10 millions euros
    Supllier for other major european brands: Mamas & Papas, Jacadi, Sucre d'Orge...

    Implemented Quality Assurance systems and organizational changes
    Performed internal and external audits in Mainland China
    Supply Chain Management
    Assessed purchase of raw materials
    Managed chinese staff
  • Centrale Humanitaire Medico-Pharmaceutique - Marketing Trainee

    2005 - 2005 Pharmaceuticals * Built Access database for enhanced Customer Relationships
    * + 5% Sales of Medical supplies to world organizations ,
  • Centrale Humanitaire Medico-Pharmaceutique - Marketing Manager

    2005 - 2005 International Wholesaler for drugs and medical devices.
    Specialized on Aids/HIV, tuberculosis and malaria treatments.
    Special legal status: pharmaceutical establishment, NGO and Coop.
    One subsidiary in Nairobi, Kenya.
    Export all over the world (North Korea, Sudan...)for institutional and NGO missions, thanks to its bonded warehouses.
    Also carried out quality test on drugs (for World Health Organization...)within its own laboratory.
    Offers trainings in drug management (supply chain management, drugs allocations...) mainly to african medical officials.
    Main Customers: ECHO, Medecins du Monde, Pharmaciens Sans Frontieres, International Commitee of the Red Cross, French Foreign Affairs Ministry, Sidaction, GIP Esther, African Drugs Agencies...

    Under the direct supervision of the new CEO,
    my mission was to implement a long-term strategy and introduce tools and liberal methods that were unconsidered because of two decades' company ideology (working with NGO's and governments).

    Gathered all relevant informations for commercial follow-up and marketing activities in interactive computer databases
    (mailing campaign, benchmarking, feedbacks ...)
    Reorganised workflows (time schedules...) for sales team
    Edit official reports and performance apraisal
    Increased sales volumes (+5-10%)
    prospect new markets and looked for strategic partnerships
    Improved catalog (new products, services...)
    responded to tender offers
    Managed communication with subsidiary.
  • ACTANCES S.A - Administrative assistant

    2004 - 2004 Consulting firm specialiazed in professional trainings and events organization on problem solving

    Organized training sessions for french Foreign Affair Ministry (teaching materials)
    Dealt with logistics and technical issues
    Managed lecturers accommodation
    Events follow-up
    Trainees assessments (poll, practical exercice...)
  • AGIIR Network - Illustrator

    2003 - 2003 Web Host & Integration * Carried out commercial presentations in Dubai & Oman

    COMPUTING
    Ms Office Opera PMS JAZOTEL Suite Photoshop
    Illustrator Jazotel Suite Sybase Hotel HTML
  • AGIIR Network - Sales reps

    2003 - 2003 IT company publishing personalized licensed software modules (e-learning, e-commerce, ERP...)
    Also registered as training center
    Provide web pages hosting services
    Main customers: Banque de France, various European universities, French prime minister web site ...

    Prospected potential customers
    Carried out commercial negotiations on overseas market (Dubai...)
    Developed strategic and operational marketing
    Reviewed tender offers application processes

Formations

  • American Hotel And Lodging Educational Institute AHLEI (Orlando)

    Orlando 2011 - 2011 Room Division Management specialization

    `With Honors' American Hotel & Lodging Educational Institute
  • American Hotel And Lodging Educational Institute AHLEI (Orlando)

    Orlando 2011 - 2011 Room Division Management Specialization

    Earned ''With Honors''

    Distance Learning completed while working
  • Croix Rouge Française

    Paris 2009 - 2011 European First Aid Certificate
  • Jinan University (Guangzhou)

    Guangzhou 2007 - 2007
  • Jinan University (Guangzhou (Canton))

    Guangzhou (Canton) 2007 - 2008 mandarin
  • Groupe ESC Clermont

    Clermont Ferrand 2004 - 2005 Ms in International Project Management

    Ms in International Project Management ESC Clermont
  • Groupe ESC Clermont/Clermont Graduate School Of Management

    Clermont Ferrand 2004 - 2006 International Trade
  • Université Des Sciences Sociales Toulouse 1

    Toulouse 2002 - 2003 DESS en Science Politique

    specialization: communication
  • Université Toulouse 1 Sciences Sociales

    Toulouse 2002 - 2003 Major in Communication
  • Laval University (Québec)

    Québec 2000 - 2002 Bachelors Degree
  • Université Laval (Québec)

    Québec 2000 - 2002 bachelor in political sciences (major in Foreign Relations)

    I also worked on the campus:
    as a radio animator
    as a security clerk for students' residence

Réseau