Daniel REY

En résumé

Entreprises

• Agie Chamilles Asia - Head of Customer Services Asia

  2011 - maintenant Mission: Set up state of art Customer Services in Asia in order to improve customer satisfaction. Develop significantly Customer Services business.
  - Redesign CS process flow (Benchmark with EU & US Sales companies / Management of Customer Claims, reduce MMTR)
  - Improve supply chain of spare parts and consumables
  - Prepare Sales companies at the integration of new ERP(Implementation of new work processes, Alignment of organization, improve master data management)
  - Improve the management of technical and sales resources (Increase technical expertise, Setup Training plan)
  - Business planning / Sales up plan

• Agie Charmilles Services - Head of market support Customer Services

  2006 - 2011 Mission:
  Provide to Agie Charmilles Sales Companies the Customer Service Marketing mix in order to develop business. Give internal input to Agie Charmilles for strategic decision regarding the business development.
  - Market analysis
  - Launch of new Products and services
  - Setup of a logistic solution for fast importation process of spare parts in China
  - Support of Sales Companies for business developpment
  - Management of e-catalogue and e-shop project

Formations

• IFG Institut Français De Gestion IFG

  Paris 1997 - 1998 Master in Stratégic Management

• Lycée Charles Poncet

  Cluses 1974 - 1979 Microtechnique

Réseau

• Christian MARMI

• Gilles GUILLON

• Jamila ABAIDI

• Lilian BONNAMY

• Pascal ETIENNE

• Philippe MANGEARD

• Raphaël POTVIN

• Réza AMIRALY

• Roger AUGUSTE

• Roxane BOURGEOIS