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North Star Imaging - ITW Company
- Technical Support Engineer
2013 - maintenant
Technical support at North Star Imaging Europe, business unit of North Star Imaging Inc, a non-destructive testing (NDT) X-ray DR and CT equipment manufacturer.
I am in charge of:
- European technical support
- Installations and user trainings
- Maintenances
- Customer demo
- Inspection service
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Institut Curie - René Huguenin
- Biomedical Engineer
2012 - 2012
The Hospital Group of the Institut Curie is a private organization which contributes to the public health system. With its diagnostic (imaging, pathology, laboratory testing) and therapeutic (surgery, radiotherapy, medical treatments, support treatment) armory, it blends technology and care, and ensures national and international dissemination of medical innovations.
A pioneer in a number of conservative treatments, the Hospital is a reference center throughout the world for breast cancer, pediatric tumors, sarcomas, eye tumors and numerous advanced techniques such as oncogenetics and precision radiotherapy (curietherapy, proton therapy).
Biomedical Engineer, responsible for:
- Maintenance level I and II on radiotherapy machines (Varian Clinacs, TomoTherapy High-Art, Siemens Primus)
- Preventive and corrective maintenance of low and medium tech equipments
- Management of maintenance providers for preventive and curative high-tech equipment
- Reporting and Follow up of technical issues for all equipments
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Accuray Inc
- Field Service Engineer
2009 - 2012
Field Service Engineer for a radiation therapy company. Provide repair and maintenance support for TomoTherapy systems located at customer sites in Paris area and remotely to the customer by phone.
Promoting customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance and efficient repair/maintenance activities.
Self management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately and customer satisfaction is optimized.
Report accurate and clear documentation of work activities such that these records provide appropriate documentation of the product history.
Appropriate care of parts inventory and the prompt return of replaced parts that are required to be returned for processing.
Acting on call periods, overtime and work hours other than Monday-Friday.
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Smiths Detection
- Field Service Engineer
2007 - 2009
Field Service Engineer for an X-ray inspection company.
In charge of installations (5 machines in Turkey, 1 in Brazil, 1 in Belgium), commissioning, maintenance level II and III (Saudi Arabia, Israël, Slovakia, Finland, Portugal, Russia, Spain, France, UK) and operator training course of systems
based at customer site worldwide.
Report all inspections, maintenance, repair work and
submit paperwork in a timely basis. Order, install and return parts and manage repair parts cycle time.
Establish and maintain customer satisfaction. On call 7/7 24/24, and work on the weekends.
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Elekta
- Field Service Engineer
ISSY LES MOULINEAUX
2004 - 2007
Field Service Engineer for a radiation therapy company. Provide technical support on installation and maintenance for systems at customer site in Paris area.
Promoting customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance and efficient repair/maintenance activities.
Assesse product/equipment performance based on field support data.
Recommend modifications or improvements.
Maintain return parts, orders and parts inventory in a timely basis.
