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Dhiabi AKRAM

TUNIS

En résumé

-I want to diversify my career, get involved in new challenges and share professional teamwork.
Specialties:
- Supporting IT applications.
- Loyalty clients concepts.
- Rating and Billing Solution implementation and integration expertise (BSCS).
- Java Web services and application development.
- DataWarehousing, ETL.
- Excellent customer service and communication skills.

Mes compétences :
BSCS
Provisionning
Oracle PL/SQL
C
JAVA
Billing
Bourse
Finance
Fidélisation client
UNIX AIX

Entreprises

  • Billcom consulting

    maintenant
  • INWI - Technical Support Engineer

    Casablanca 2014 - maintenant Functional and technical support for LMS loyalty Platform as a business system used to define, implement and execute loyalty promotions:
    • Schedule meetings with customer to respond to enhancement proposals and other requirements.
    • Monitor LMS performance during campaigns, analyze and gather statistics and suggest enhancements (Java, unix aix shell Scripting, JvisualVM, Oracle 11g AWR reports, Apache Jmeter)
    • Developing and following up database operations and tuning (PlSql Oracle 11g)
    • Unblock customer by work around solutions.
    • Preparing delivery notes and Installation of new shipments.
    • Preparing solution papers, product catalogs and UAT documents.
    • Contribute for a clubINWI overhaul, Business to Client and Business to Business reengagement projects setting up, testing and validation.
  • Billcom Consulting - BSCS IX R2 consultant

    2013 - 2014 • BSCSix CX/CMS development.
    • Websevice/J2EE development.
    • Development of new Solution Units for invoicing process on CX.
    • Integration and testing of new shipments from vendor.
    • Handling support level 2 sessions for Orange Tunisia and Wataniya Telecom Algeria.
  • Alcatel Lucent - BSCS IX R2 Consultant & Business Analyst at Mobinil

    Paris 2012 - 2013 • Configure new services and tariff offers according to marketing needs.
    • Support the billing and rating team.
    • Report the critical problems and take actions with LHS.
    • Develop PDF printing invoices application (Java).
    • Developing and following up database operations and tuning (Oracle 9i, 10g).
    • Develping ETL workflows for Data Integrations/Migration (Informatica PowerCenter 9).
  • Tunisie Telecom - BSCS IX R2 Consultant

    2012 - 2012 • Configure new services and tariff offers according to marketing needs.
    • Support the billing and rating team.
    • Report the critical problems and take actions with LHS.
    • Develop PDF printing invoices application (Java).
    • Developing and following up database operations and tuning (Oracle 9i, 10g).
    • Develping ETL workflows for Data Integrations/Migration (Informatica PowerCenter 9).
  • Sungard Global Trading - Software Engineer at Ubix Team

    Lognes 2010 - 2012 • Bug fixing and new features development (C, Python, oracle 10g).
    • Design and development of JAVA component for brokerage and invoicing calculation (Java,
    Apache ActiveMQ, Oracle 10g) .
    • Handling Client reporting and dashboarding.
    • Handling Contract repository (Refubix views) of all markets (HKFE, SEHK, SFE, HKMEX, …).
    • Handling Customer blocking bugs through support level 2 sessions.
    • Writing of technical and UAT documents.
    -Project management: CMMI approach, V cycle for development, Merise2 for conception.
    -Clients: JPMorgan, New Edge, MFG, Bnp Paribas Securities Services, BNP Arbitrage...

Formations

  • Ecole Nationale Des Sciences De L'Informatique (ENSI) (Manouba)

    Manouba 2006 - 2010 Software engineer, Computer sciences

    C, C++, JAVA, J2EE, Oracle PlSql, Prolog, MIPS, Unix, GL, Merise...
  • Institut Préparatoire Aux Études D'Ingénieur IPEIN (Nabeul)

    Nabeul 2004 - 2006 Technologies

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