Donovan FROEHLY

GRENOBLE

En résumé

Mes compétences :
Gestion de l'information
Recherche documentaire
Veille
Web 2.0
NTIC Nouvelles Technologies de l'Information
Support client

Digimind - Customer Advocate
GRENOBLE 2013 - maintenant - Interacting with customers through different channels: email, phone, chat, forum in French and English.

- First line role: Directing tickets to the qualified teams

- Educating customers to become better Digimind users

- Troubleshooting, following-up on customers issues and escalating requests if needed

- Helping with other daily tasks like updating our Help Center Articles

- Being the face of the brand and providing a best-in-class customer experience

- Collaborating and interacting with Sales, Marketing and R&D team members

- Providing training to new hires
Institut Femto-ST - Database Management
Besançon 2013 - 2013 - Analyze needs

- Create and Update a database of previous PhD students

- Search and put in contact PhD students throught different Social media & professional social media (Facebook, Linkedin/Viadeo...)

- Creating and updating a Facebook Company page as well as a Linkedin company page
Agence Multimédia révélateur - Content Management
2012 - 2012 Management and update of E-commerce Website content

Annuaire des membres :