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Donovan FROEHLY

GRENOBLE

Résultats examens 2026

RETROUVEZ GRATUITEMENT Le résultat du bac à BesançonLe résultat du brevet à Besançon Le résultat du BTS à Besançon

En résumé

Mes compétences :
Gestion de l'information
Recherche documentaire
Veille
Web 2.0
NTIC Nouvelles Technologies de l'Information
Support client

Entreprises

  • Digimind - Customer Advocate

    GRENOBLE 2013 - maintenant - Interacting with customers through different channels: email, phone, chat, forum in French and English.

    - First line role: Directing tickets to the qualified teams

    - Educating customers to become better Digimind users

    - Troubleshooting, following-up on customers issues and escalating requests if needed

    - Helping with other daily tasks like updating our Help Center Articles

    - Being the face of the brand and providing a best-in-class customer experience

    - Collaborating and interacting with Sales, Marketing and R&D team members

    - Providing training to new hires

  • Institut Femto-ST - Database Management

    Besançon 2013 - 2013 - Analyze needs

    - Create and Update a database of previous PhD students

    - Search and put in contact PhD students throught different Social media & professional social media (Facebook, Linkedin/Viadeo...)

    - Creating and updating a Facebook Company page as well as a Linkedin company page

  • Agence Multimédia révélateur - Content Management

    2012 - 2012 Management and update of E-commerce Website content

Formations

Réseau

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