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Doriane DONGMO

LONDON KENSINGTON

En résumé

A highly self-motivated, result-oriented and proactive Personal Assistant & HR Representative with over 10 years of experience, exceptional organisational, communication and leadership skills, endowed with a proven ability to provide full and discrete administrative and secretarial support to Chief Executive and Senior Managers in order to make the best use of their time. Able to work effectively under pressure in a fast paced environment, always displaying a “can do” attitude while delivering high quality service. Possessing excellent IT skills and knowledge of the MS office package to carry out administrative duties efficiently and in a timely manner.

Key skills:
• Multilingual – English (Fluent), French (Native speaker), Spanish (Conversational)
• First rate communication and problem solving experience
• Excellent interpersonal skills and high customer service ethic
• Extensive office support and HR administration skills
• Strong and effective project management and leadership experience
• Proven ability to multi-task and prioritise to enable duties to be successfully achieved in a timely manner
• Meticulous attention to detail with superior accuracy
• Advanced IT skills in MS Word, Excel, Power Point, Outlook, Linux, Mac OS, Internet
• Cascade, Visio, Administrate, File MakerPro, Quark Xpress, HTML, Sage50, Web site management

Specialties:
• Office support and HR Administration
• Managing overhead expenses, accounting reconciliation and operating quality insurance
• Organising specific events, webmaster ability
• Timetable management: international diaries, appointments, meetings and business trips
• Taking action notes and dictation to produce reports, letters, presentation, translation
• Screening phone calls and greeting customers
• Purchasing office supplies and dealing with post

Mes compétences :
Ressources humaines
Leadership
Assistance client
Français Langue Etrangère
Information Technology
Management
Communication
Project Management Office

Entreprises

  • CWF Children Worldwide Fashion - HR & PA

    2014 - maintenant HR
    • Main contact for HR queries providing guidance to managers
    • Dealing with recruitment setting-up process, creating job descriptions, designing job ads for job boards publishing, screening CV, taking part in interview panel, issuing job offer, providing feedback
    • Representing HR at manager meetings providing HR processes update and guidance to managers
    • Producing and implementing Payroll and HR processes, procedures and guidance to increase efficiency including forms, checklists, letter templates, trackers
    • Administrating starters and leavers, dealing with sickness, maternity and disciplinary
    • Developing and managing employee details, holiday, sickness, maternity lists
    • Inputting, maintaining employee information in database systems Sage and employee files
    • Designing a holiday entitlement calculator establishing remaining leaver entitlement
    • Dealing with payroll (time-sheets) in a timely manner, issuing payslips and pension letters

    PA
    • Providing support to the MD preparing correspondences, producing technical translations, managing expenses, organising seminars and company events, booking international travels & hotels, dealing with visa applications sourcing travel agencies
    • Assisting the FD with finance operations managing car fleet rental agreements, corporate mobile phone contract lines and hardware accounts (over £1000 savings per year), dealing with license and contract renewals, reconciliations, sourcing public notary
    • Providing support with store openings such as managing telephony, broadband, merchant account, TPE terminals contract set-ups
    • Dealing with financial projects such as suppliers and merchant accounts management, transfer of ownership liaising with banks and suppliers to obtain mandates, set-up of cash collection services, TPE security compliance renewal producing policy and designing staff training and various contract reviews generating over 4K annual savings

  • Learndirect - Human Resources Administrator

    2013 - 2014 • Providing support, advice and guidance to staff and managers on HR matters such as probation, maternity and paternity leave, flexible hours, data protection, accident reporting processes
    • Responding to staff queries such as holiday entitlement, sickness record, unpaid leave
    • Preparing contracts of employment overseeing the return of offer documents including signed contracts, personnel records and payroll information
    • Keeping accurate records of staff, developing and maintaining HR databases
    • Overseeing pre-employment checks and seeking employment references for new members of staff
    • Managing the set-up of IT accounts for new recruits and disabled for leavers
    • Tracking completion of probation periods reporting to the Senior Management Team
    • Maintaining pension records within HR, including request of application packs
    • Overseeing holiday and sickness absence records
    • Administering leaver process and resignation acknowledgements, tracking exit interviews, analysing feedback
    • Developing an exit interview tracker highlighting patterns and trends to Senior Management Team
    • Update organisation charts using Microsoft Visio
    • Supporting senior managers dealing with formal policy applications such as disciplinary and grievance, representing the HR department at hearings and acting as note taker
    • Taking part in recruitment activities, advising managers on the recruitment process, liaising with recruitment agencies and organising publication of adverts on job boards
    • Implementing checklists, forms, processes, manager guidance to improve overall efficiency of the department
    • Leading HR-related projects such as supervising transfer of 200 employees issuing employment documents and overseeing their return signed, developing staff databases, designing a pension scheme questionnaire, tracking completion of safeguarding certificate, proceeding staff's eligibility check to comply with UKVI requirements to work in the UK, developing a holiday entitlement calculator

  • TLE Training - which became Learndirect August 2013 - Team Leader/Deputy Manager

    2012 - 2013 • Substituting for office manager: ensuring the smooth and efficient running of the office while providing high quality support and guidance to customers and team members
    • Setting up of the new office structure, implementing new processes and training staff on new procedures and systems during a major company transition
    • Leading, mentoring, training and motivating seven staff members to ensure the delivery of the office performance as well as a professional and effective service
    • Participating in performance meetings and management trainings taking minutes and reporting actions
    • Organising and conducting weekly team meetings, booking meeting room appropriately
    • Ensuring effective communication liaising with customers, co-workers and Office Manager
    • Managing staff members' sickness, lateness and holiday, reviewing and authorising expense claims
    • Analysing system data to produce weekly reports in order to ascertain and improve the office performance levels in line with KPIs
    • Managing office diary to optimise resources
    • Dealing with enquiries via telephone, e-mail and face to face with high standard of customer service
    • Achieved recognition for exceeding the office performance while advising clientele on suitable product solutions
    • Creating and maintaining electronic database and accurate filing systems to effectively operate and retrieve office information
    • Conducting internal audit to assess quality and ensure quality assurance procedures and processes are embedded and high quality standards are maintained
    • General administrative duties: typing letters, ordering stationery, managing office facilities and petty cash, filing, archiving

  • TLE Training - Which became Learndirect in August 2013 - Customer Service Advisor

    2011 - 2012 Reporting to Marketing and Center Manager

    • Delivering outstanding customer service
    • Dealing with enquires of clients over the phone and face to face
    • Providing information to the customers regarding company’s products as well as policies, procedures and regulations
    • Identifying eligibility requirements and collecting required documentation
    • Booking appointments and contacting clients to discuss progression
    • Guiding and supporting clients
    • Creating and maintaining electronic database as well as filing system
    • Coordinating assessment processes

  • Churchill House - Assistant to Principal Academic and Course Directors

    2010 - 2011 • First point of contact for stakeholders
    • Providing executive-level administrative support to the Academic Principal and Course Directors
    • Reviewing and implementing office systems and procedures which enhanced the efficiency and effectiveness of the office
    • Liaising with all departments ensuring effective communication while reporting office activity
    • Coordinating assessment processes, marking and recording results on database to set up classes
    • Responsible for updating and monitoring the office course database
    • Registering and monitoring School course bookings
    • Translating, word processing and collating official school publications e.g.: Bilingual tariff brochure
    • Implementing procedures to enhance overall efficinecy of the office

  • Prosytec-Tremco - Bilingual PA to CEO and Senior Managers

    2007 - 2008 • Managing busy diaries (e.g.: using brought forward system) and preparing meetings
    • Monitoring management teams' emails, assessing priorities and deadlines
    • Responsible for the “front of house” ensuring efficient assistance to customers, providers and visitors
    • Screening calls in order to direct them efficiently
    • Administrative tasks including: letter drafting, slide presentations, expenses reconciliation, mailing, filing
    • Organising travel, itineraries, accommodation, taxis/car, catering and couriers management
    • Managing the company’s contract administration including liaising with lawyers
    • Translating French to English documents and vice versa
    • Website management including negotiating with a new web hosting company, which substantially reduced costs and increased site visits by 20% boosting overall sales

  • OZ International - Bilingual Reception Secretary promoted to Bilingual PA to CEO and Comercial/Marketing Manager

    2004 - 2007 • Providing high standard reception to national and international customers and providers
    • Responsible for managing CEO’s fast moving diary, taking dictation, typing letters
    • Taking minutes at monthly board meeting ensuring actions points were completed on time
    • Managing the customer care service answering customers’ inquiries, handling complaints
    • Designing and implementing an interactive switchboard to provide an efficient answering service
    • Managing the company’s trademarks and logos registrations
    • Coordinating, assisting with the company’s annual participation in SMAC, a renowned exhibition
    • Creating and maintaining large client database (1500 contacts) using FileMaker Pro
    • Developing product database with over 10,000 items to produce the catalogues’ new editions
    • Completing market research in line with sales and marketing objectives
    • Implementing and administering a direct sale system: processing orders, dealing with invoices, collecting payment which resulted in a £22K increase in sales over a three month period
    • General office duties including: purchasing office stationery, inventory tracking and dealing with post

Formations

  • University College (Devizes)

    Devizes 2014 - 2014 CIPD Associate's Diploma in HR Practice, UK

    Best Student Anita Fry Award Nomination
    Understanding Organisations and the Role of HR, Supporting Changes, Resourcing Talent, Performance and Reward Management, Employment Law, Learning and Development

  • University College

    Le Havre 2000 - 2002 BTS Assistante Secrétaire Trilingue - French, English, Spanish

    2 years of Trilingual Secretarial Degree, with a strong focus on Communication, Organisation,
    IT and Languages, equivalent to UK graduate level - Certified Trilingual Personal Assistant

  • Claude Monet (Le Havre)

    Le Havre 2000 - 2002 HND in Trilingual Secretarial Studies /PA

    Higher Education

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