Dramane OUATTARA

En résumé

Entreprises

• Microsoft - Télé-Partner Account Manager

  Issy-les-Moulineaux. 2014 - maintenant • Develop partners (to Gold Certified status through additional competencies)
  • Assist partners through the MSPP programmatics
  • Increase Microsoft’s knowledge of their partners, positioning Microsoft for a deep and more partner-relevant relationship
  • Maintains a breadth of interaction for Microsoft Certified and Gold Certified partners with the ability to focus engagement on the high-revenue and strategic partners
  • Probes, explores & increase partner’s opportunities and challenges through effective questioning and active listening; establishes core competency(s) and understands the partner’s business model; generates interest and creates a solid value proposition via Partner Business Plan; supports the partner in effective and appropriate use of MSPP benefits
  • Active management and support of partner’s opportunities (from 20% sales stage to win/close) through periodic partner contact and engagement with the opportunity originator (Mid Market Sales Rep, BPA, LOM etc.), maintaining the end customer’s satisfaction
  • Telephone based management of Microsoft’s Certified Partners (through inbound and outbound contact); tele-engagement with these partners with the objective of building relationships to be able to understand their business and recommend relevant Microsoft solutions and programs that add mutual value to both Microsoft and the partner including: GTM campaigns and Microsoft Certified Partner Programs (MSPP)
  • Supports the partner in developing complementary competencies to their core business and achieving accreditation to increase their value to Microsoft
  • Builds relationships and rapport with Microsoft’s Certified Partners and develops an understanding of the partner’s business to establish credibility and add value
  • Responsible for managing the partner “contact” satisfaction and providing a consistent experience for Microsoft’s tele-managed Certified and Gold Certified Partners
  • Organizes and plans day effectively to achieve established goals and objectives
  • Prepares for individual calls (reviewing activities, open opportunities and service requests) to maximize effectiveness and the productivity of the partner contact time; balances relationship-building, programmatic and campaign-oriented activities
  • Possesses the ability to speak to the appropriate partner contact for a given call purpose
  • Responsible for maintaining current programmatic, GTM / solutions and licensing knowledge; understanding Microsoft’s big bets and strategic direction to promote relevant partner offerings and advice
  • Drives engagement, partner readiness and supports through-partner marketing initiatives for GTMs / campaigns as appropriate to the partner’s competency
  • Responsible for maintaining the data integrity of the dedicated partner accounts and contacts; accuracy and clarity of data entered in the designated PRM tool
  • Selectively recruits new partners into the Microsoft Partner Program and strives to increase the business relationship of existing partners through increased certification leveling (Registered, Certified, and Gold)
  • Follows escalation / transfer and complaints procedures and works within defined SLA (Service Level Agreements); sets appropriate partner expectations
  • Actively participates in trainings and briefings; committed to self-development and continuous improvement
  • Provides support for new recruits and openly shares best practices for the benefit of the Tele-PAM community
  

• Microsoft - Partner & Channel Development Manager

  Issy-les-Moulineaux. 2014 - 2014 : 4Afrika Intern (Partner Channel Development Manager at Microsoft
  This role is to :
  * Develop sales and licensing capabilities within the channel by working with the Distis, and licensing resources
  * Develop and maintain strong business relationships at the local level with key influencers ;
  * Sell Microsoft products through partners ;
  * Develop your approach for rapidly activating high potential unmanaged Resellers ;
  * Enable the partners in the territory to sell, deploy, and service volume licensing and to
  maintain levels of customer satisfaction needed to facilitate up-sell, cross-sell, and renewals
  both on-premises
  * Drive rapid activation of strategic recruits and Distributor high-potential partners via a standardized, repeatable approach to transform partners from recruitment to sales

• Microsoft - Microsoft Student

  Issy-les-Moulineaux. 2013 - 2013 : Nomination to MSP (Microsoft Student Partners) program.
  Microsoft Student Partners indicates the privileged relationship between a passionate student about new
  technologies and Microsoft. The MSP program rewards students having a control or an exceptional
  implication in products and Microsoft technologies.
  http://www.microsoftstudentpartners.com

• Eburtis Sarl - Software Developper

  2011 - 2013 * 2013 EBURTIS SARL
  Software of activities management for a transit company (http://www.transitsoft-nst.net ):
  * Implementation of functional and technical architecture ;
  * Databases design ;
  * Implementation of part server.
  Software of cash management for e-GEE company (http://www.egee.fr ):
  * Implementation of functional and technical architecture ;
  * Implementation of encoding algorithms ;
  * Implementation of data extraction module ;
  * Implementation of file generation module.

Formations

• Agitel Formation (Abidjan)

  Abidjan 2010 - 2013 Computer Engineer Degree

• Agitel Formation (Abidjan)

  Abidjan 2008 - 2010 Brevet de Techniciens Supérieur

Réseau

• Alice CAVALLARO

• Arnaud GSTACH

• Camille BERTRAND

• Cecilia LENTINI

• Cyrielle STAYAN

• Fanny GUGLIELMO

• Laurent LAUDU

• Olivier BESSIÈRES

• Pierre BYRAMJEE

• Salim BOUTELLIS