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Driss BENATTOU

CASABLANCA

En résumé

Mes compétences :
Rich Media Conferencing : Cisco WebEx Meeting Serv
QoS: CAC, RSVP, Queuing Management (PQ + WFQ, CBWF
UC Management Suite: Cisco Unified Operations Man
Cisco Telepresence : VCS, ISDN GW, MCU, TMS, Vario
TOIP Cisco: CUCM 9.x/8.x/7.x/6.x/5.x/4.x/3.x, Cisc
Cisco Unified Contact Center Express (UCCX) 7.x/8.
Responsible for planning
Queuing Management
Prompt Management
PC Hardware
IP Routing: RIP v1/v2, IGRP/EIGRP, OSPF, and BGP,
Cisco IM&P , Cisco Jabber for any devices (iOS, An
MPLS Applications: Unicast IP Routing, Traffic Eng
IP Trade : IP Telephony System for Dealing Room
LAN/WAN
Jabber
IVR
IP Telephony
Dual Skills
Deployment Experience
Congestion Management
CSD Deployment
CAD/CAM > CAD

Entreprises

  • CBI (Compagnie Bureautique Informatique) - Cisco Gold Partner - UC & Collaboration Cisco Expert - CCIE Voice #27803

    2007 - maintenant Position: Cisco Unified Communications Expert

    CBI Company provides IT services throughout the country and beyond Morocco.

    My main tasks and responsibilities are:

    * Team Lead for UC - Collaboration Team
    * Technical Key Account Manager
    * Responsible of Tier 3 UC Support Team ;
    * Responsible for planning, designing, implementation of IP Telephony, UC Solutions. Generate project documentation (HLD, LLD, NIP, NRFU, ...).
    * Network Consultant Engineer of UC project at OCP (5000+ Users)

    My Main Big References are :
    ---------------------------------------
    * Responsible for implementation of Cisco Contact Center (UCCX) Solutions.
    * AIRARABIA : Airline Company
    * I installed UCCX based on MCS ;
    * I configured scripts required to address a lot of business needs ;
    * Prompt Management
    * Deployment Experience

    * BKAM : Bank of Morocco ;
    * Leveraged many UCCX Scripts to overcome many business constraints related to client's call center. ;
    * CAD, CSD Deployment

    * RENAULT TRUCKS ;
    * This application is designed for engineers' agents to assist their clients in the resolution of motor problems ;
    * IPPA Service Deployment

    * Design and Implement UC Applications on the UCS Hardware

    * BE6000 BUNDLE :
    * I installed BE6K Bundle Cluster environment including Esxi, CUCM, IM&P and Cisco Unity Connection for various companies
    * Familiar with Esxi and OVA deployments

    * UCUCS-EZ-C220M3S ;
    * I used this HW to migrate a cluster of UC applications based on MCS to version 9 of CUCM, CUC, IM&P, UCCX, Billing, Fax Server, ...

    * UCSC-C220-M3S :
    * I used this HW to install a cluster of Cisco Webex Meeting Server on Premises v1.1

    * Design and Implement Cisco Telepresence architectures for various customers

    * Project OCP : OFFICE CHERFIENNE DES PHOSPHATES ;
    * Infrastructure : MCU, VCS, VCS-E, ISDN GW, TMS ;
    * Endpoints : MXP 1700, Profile C40/C60, EX90, Cisco Jabber for Telepresence ;
    * Number of Sites : 10
    * Interconnection between CUCM and Visio ;
    * Interconnection between Cisco Jabber and Visio Endpoints

    * Project ONDA : OFFICE NATIONAL DES AEREPORTS
    * Infrastructure : MCU, VCS, ISDN GW, TMS, ;
    * Endpoints : SX20, C60, Cisco Jabber for Telepresence ;
    * Number of Sites : 15
    * Interconnection between CUCM and VCS ;
    * Interconnection between Cisco Jabber Audio/Video (IOS/Android) and TP Endpoints


    * Project ESCA : UNIVERSITY
    * Infrastructure : ISDN Link
    * Endpoints : 2 * SX20

    * Other Projects :
    * Deployment for standalone endpoints to be connected through IP to a remote site. ;
    * Endpoints: C20, SX20, C40 ...

    * Installed and maintained Call Manager, Cisco Unity for Various Customers including Ministry of finance, Volvo, BMCE Bank (1500+ Users)
    * Implemented Fax Server and Billing Server solutions for Bank-Al-Maghrib, Ministry of finance (1500+ Users)
    * Installed Call Manager Express, Cisco Unity Express and Call Center Express for clients MAGHREBAIL, BMCE CAPITAL
    * Responsible for Implementation and Deployment of two DMS projects :

    * EQDOM Bank (23 sites) ;
    * LYDEC Company -Subsidiary of Suez Environment (13 sites) ;

  • ARES - Network Engineer

    Montreuil 2006 - 2007 Major tasks completed included:

    * Implemented and supported LAN / WAN Cisco Products ;
    * Assisting to implement multiple companies based on Cisco IP Telephony, including Call Manager, Unity, Cisco Voice Gateways , ...
    * Provided Training Certifications courses CCNA, BCMSN ;
    * IP Telephony Rollout

    Professional Certification:

    * Cisco Certified Internetwork Expert - CCIE Voice #27803 ;
    * Cisco Certified Voice Professional (CCVP)
    * Cisco Unified Contact Center Express (UCCX)
    * Cisco Certified Network Associate (CCNA) ;

Formations

  • Ecole Des Hautes Etudes En Ingénierie Des Systèmes D’Information (HEISI) (Casablanca)

    Casablanca 2002 - 2006 BAC + 4

Réseau

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