Menu

Edmond Sylvio NOTUE TEGUO

DOUALA

En résumé

Dear Sir/Madam

I am pleased to apply for a position within your company.
I am bilingual with all four skills in both the English and French languages and have four years of experience in the customer service sector. My previous employers have positively rated my performances because of my hard work, dedication; enthusiasm; determination and interpersonal communication skills. These qualities underline my work ethics and are important in achieving the objectives of your company in the present global context where intense competition is the norm.
I hold a Bachelors degree in marketing management and have been an intern at the Commercial Bank of Cameroon as part of my higher National Diploma. Additionally; I worked as a commercial assistant with Dynamic Telecom in Cameroon and now with IBM ISSC Budapest-Hungary since November 2013.
In support of my application; I am attaching a CV for your review. I will be enthusiastic to meet with you for an interview at your earliest convenience to have an opportunity to explain to you how my skills and qualifications match the requirements of your company.
I fervently look forward to hearing from you. I can be reached as indicated above.

Accept my highest regards and esteem.

Yours sincerely;


Edmond Sylvio Teguo Notue

Mes compétences :
Commercial
Vente
Marketing
Business Objects

Entreprises

  • IBM ISSC Budapest - EMEA HR@IBM Project Coordinator

    2017 - maintenant
  • IBM Global Services - Travel & Expenses Subjet Matter Expert (SME)

    Bois-Colombes Cedex 2016 - 2017 Provides the knowledge and expertise in Travel and expenses policy ; ensures that the content is accurate.
    Execute the day to day activities supporting travel and expense reporting, expense auditing, Concur site administration, and employee assistance as needed. Additional activities include global support of the corporate card and travel expense programs.
    Coordination and collaboration with policy owner and contact center in a timely and efficient manner.
    Support of Concur application – configuration and integration, employee set-up and administration, travel module, system settings alignment with global T&E policy
    Support corporate card program
    Support reporting, audit and compliance requirements
  • IBM Global Services - Customer service representative

    Bois-Colombes Cedex 2013 - 2015 Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    Maintains call center database by entering information.
    Keeps equipment operational by following established procedures; reporting malfunctions.
    Updates job knowledge by participating in educational opportunities.
    Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Best Phone - Gestionnaire

    2010 - 2012 -Management of customers by trying every day by prospecting and keep the existing customer portfolio ( loyalty techniques, promotions, after sales service )
    -Human ressources
    -Customer relationship management
  • PRIX MONO SARL ( Orange Partner) - Chargé de clientèle

    2007 - 2010 -Management of customers by trying every day by prospecting and keep the existing customer portfolio ( loyalty techniques, promotions, after sales service )
    -Human ressources
    -Customer relationship management
  • Commercial Bank-Cameroon - Commercial assistant

    2005 - 2005 prospection, vente-Management of customers by trying every day by prospecting and keep the existing customer portfolio ( loyalty techniques, promotions, after sales service )
    -Human ressources
    -Customer relationship management

Formations

  • Institut Universitaire De Technologie (IUT) De Douala (Douala)

    Douala 2006 - 2008 Licence Professionelle

    MARKETING

Réseau

Annuaire des membres :