Edouard COQUEREL

En résumé

Entreprises

• Wolters Kluwer France - Directeur Service Clients

  2014 - maintenant Customer relations management including order to cash, CRM and back office projects, for content and software business units

• Miele - Directeur Relations Consommateurs

  Le Blanc Mesnil Cedex 2007 - 2014 Strategic definition, operational implementation and management of consumer relations in a “premium” perspective (contact and complaint management). Actor in the development and management of direct sales.
  
  Contribution as business expert to worldwide company harmonization topics:
  • consumer experience management standards definition and local implementation
  • customer related process harmonization
  • customer relations local blueprint definition and implementation
  • worldwide acquisition of call distribution system (multi-channel)

• Netvalor - Directeur de la relation clientèle

  2004 - 2006 Management and optimization of all customer related operations: call-center, back-office and granting of credit. Recruitment, management, HR, revenue improvement, performance improvement, cost monitoring, Implementation of reporting and workload/resource forecast.

• Deloitte et Touche - Consultant Senior

  Puteaux 2001 - 2004 Airbus Industrie - ACE
  TotalFinaElf – DSIT

• PA Consulting group - Consultant

  Londres 1998 - 2001

Formations

• Temple University (Philadelphia, Pa)

  Philadelphia, Pa 1996 - 1997 International MBA

• Foshan University (Foshan)

  Foshan 1996 - 1996 Ba in Southeast Asian Management

• Staffordshire University

  Stoke On Trent 1995 - 1995 Ba in Southeast Asian Management

Réseau

• Alice GRANGER

• Arnaud GAYET

• Catherine LEMETEIL

• Christel GRALL

• Isabelle FEUNTEUN

• Julien LALANNE

• Patricia COMBETTE

• Regine LEROY

• Ségolène D'ALAUZIER

• Sy YAYE NDICKOU