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Edwige HARPON

ASNIÈRES

En résumé

According to valuable experience in management and marketing, within different types of companies, I increased the customer relationship through processes and management methods.
I’m eager to be part of a business team, where I will be able to bring my knowledge and skills.

Mes compétences :
Anglais courant
Marketing
Animation de formations
Gestion des réclamations
Management
Service client
Microsoft Office

Entreprises

  • Transdev Shuttle France / Greentomatocars - Key Account Manager

    2015 - maintenant - Generate sales for a portfolio of BtoB customers (Danone, Bouygues Immobilier, Transdev, Talend etc.)
    - Manage and solve conflicts with clients
    - Coordinate each departement in order to meet customers' satisfaction
    - Establish sales and quality reports
    - Promote marketing/sales event to clients

  • Supershuttle - Assistante d'exploitation

    2013 - 2015 Handling customer complaints
    • Booking Management
    • Support payroll system
    • Negotiation with international customer,
    • Customer relationship management
    • Creation of training presentations for the managers

  • Madera Eco Meubles - Assistante marketing

    2012 - 2012 • Contribution to a greater visibility
    • Grants research
    • Creation of a marketing toolbox (client data base, client record, sample invoice format, …)
    • Organizing a furniture sale events

  • Carrefour - Assistante de caisse

    Massy 2011 - 2014 Job étudiant

  • ART'Training - Assistante commercial

    2011 - 2011

  • Hippopotamus - Hôtesse d'accueil

    Paris La Défense 2008 - 2009 Job étudiant

Formations

Réseau

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