2012 - 2012- Ensure day to day operational requirements
- Ensure the highest level of customer service is given
- Respond to client enquiries (pricing, deadlines, info on new products, etc.), requests, problems; communicating via email and telephone with clients all over Europe
- Arrange collections / deliveries
- Arrange documents for export
- Accurately enter customer data
- Trouble shoot customer problems, such as faulty item
- After Sales Service
- Give sales information to the sales rep
- Introduce and promote products to the customers
ZAGG Intl
- Sales and Marketing Manager France
2011 - 2012- Offer advise to customer's on selecting the correct products to suit their requirements
- Drive sales by building long lasting relationships with customers
- Sales presentations, product/service demonstrations, and other sales actions to the customer
- Participate in trade fairs and customers' events
- Keep sales records and update data
- Attend meetings and training sessions
- Develop a sales strategy to achieve organizational sales goals and revenues
- Develop pricing schedules
- Develop promotional ideas and material
- Forecast
- Compile and analyse sales figures
- Collect customer feedback and market research
- Report back to senior managers
- Keep up to date with products and competitors
Chambre de Commerce Franco-Belge du Nord de la France
- Stagiaire/Work experience
2009 - 2009
WOLLUX
- Stagiaire/Work experience
2009 - 2009
IFrogz Europe
- Personal and Sales Assistant
2009 - 2012- Take customer inquiries/& orders
- Order processing
- Keep sales records and update data
- Drive sales by building long lasting relationships with customers
- Forecast
- Visit customers
- Liaison with internal departments for operations
- Conference calls with the US mother company
- Organize and participate exhibitions (IFA, CEBIT, CES, etc.)
- Maintain marketing materials
- Work with external design and PR companies
- Conduct Marketing Programs
- Translate products sheets
- Manage product life cycles
- Administrative assistance to the Director
- Book travel arrangements (hotel, flights,etc.)
- Assemble and run reports
- Schedule appointments and maintain supervisor calendar
- Order office supplies
- Organize sales team meetings
