Emmanuel CAUVIN

En résumé

Entreprises

• HP - Europe, Middle East & Africa Payroll Operations Manager

  Courtaboeuf 2015 - maintenant Responsible of Payroll Operations for the whole EMEA region of the new HPInc company (created by the separation of HP company in 2 independant companies: Hewlett-Packard Entreprise and HPInc). My EMEA organisation is including about 40 people in charge to operate payroll across 36 countries for about 12,000 employees

• Hewlett Packard - EMEA Payroll Process Team Manager

  COURTABOEUF 2013 - 2015 Managing a team of Payroll experts, providing their expertise during implementation of SAP Payroll solution across HP EMEA countries, in partnership with ADP.

• Hewlett Packard - Payroll Project Manager

  COURTABOEUF 2012 - 2013 Responsible for implementing a new Payroll system in Switzerland (in collaboration with ADP Company) and in Turkey (in collaboration with PriceWaterHouseCooper Company).
  
  WW Global coordinator for release cycles organisation on the current systems for Payroll and TimeTracking domains

• Hewlett Packard - IT Customer Support Operation Mgt

  COURTABOEUF 2011 - 2012 - Responsible to analyze issue pass-through from Support teams to Development teams. Goals are to understand why we have this pass-through and make recommendation for reducing it / increasing support self-sufficiency. I am publishing every week and month scoreboards on pass-through.

• Hewlett Packard - IT Subject Matter Expert

  COURTABOEUF 2010 - 2011 - Subject Matter Expert for EMEA ES (Employee Services) and GF (Global Functions) solutions. In this role, I am helping Super Users fixing complex IT issues. My role is as well to identify where the support effort can be improved (Support Demand Reduction) in order to reduce as much as possible the number of issues Support has to manage.

• Hewlett Packard - IT Customer Support Mgr

  COURTABOEUF 2008 - 2009 - Customer Support Mgr for Payroll, Time Tracking and Employee Reimbursement WW domains. In this role, I was responsible of the quality of support services to our Business. I was in charge of the relationship with Business Management, reporting metrics on Support performance versus Service Level Agreement.

• Hewlett Packard - IT Support Delivery Mgr

  COURTABOEUF 2006 - 2008 - My role was to work very closely to business Mgt (weekly meeting, monthly staff, metrics, …), making them very confident in our Support services. I actively participated in the Employee Reimbursement implementation project, consolidating the whole Support structure. I actively participated in putting in place a larger support model on Employee Financial Services level, including Dev teams and Problem Mgt area. At the beginning, I was covering only EMEA, but then extend to AMS and APJ. During this time, I travelled a lot in Singapore, India, Mexico, Houston, Atlanta, Poland, … meeting with Biz/Support people/Mgr in order to ensure the support level we were providing was the expected one and/or meeting with Dev for ensuring the Supportability of what Dev was doing.

• Hewlett-Packard France - Grenoble - IT Support Delivery Mgr

  2005 - 2006 - Support Service Delivery Mgr for Pricing systems for Printing and Imaging org. In this role, I was coordinating the activities of people in Bangalore and Guadalajara support centers. I was the Support entry point for business and for Dev. I was responsible for the system supportability so that I was checking / testing everythg Dev was doing before been MTP’d.

• Hewlett Packard - Team Lead and Project Manager

  COURTABOEUF 2002 - 2005 EFS IT Time Tracking Team Lead and Project Mgr
  
  - Team Lead of the Time&Labor development and maintenance team (~ 4 contractors, 2 HPs). I was managing contract with Contractors Company, evaluating their results, negotiating price and services. I was as well responsible of the project to evaluate a better solution for replacing current systems, benchmarking between internal solutions and what other Companies were using.

• Hewlett Packard - Team Lead and Project Mgr

  COURTABOEUF 1999 - 2002 Misc IC and Internal Billing IT Team Lead and Project Mgr
  
  - Process expert in the development and the implementation of a new application managing internal billing at a WW level (eQuate).
  - Responsible of a team (from 3 to 6 people) in charge of the WW support and maintenance for internal billing systems
  - WW IT Owner of the internal billings systems (MiscIC)
  - IT Project manager of the internal billing WW Consolidation and Standardization. We consolidated all the 3 regions systems into 1 single application that was supported and maintained with a central small team of 3 contractors and 2 HPs. This was a huge saving for HP (both IT and Business).
  - IT Project manager for splitting internal billing systems during the HP / Agilent split
  

• Hewlett Packard - SAP AP implementation Dev Team Lead

  COURTABOEUF 1997 - 1999 - Responsible of the team (5 people) in charge to build the interfaces between SAP finance and product/invoice/order systems (5 contractors). This was the very first SAP implementation for Finance in HP and France was the Pilot for Account Payables.

• Hewlett Packard - EMEA Internal Billing IT Project Mgr

  COURTABOEUF 1995 - 1999 - IT Project manager of the internal billing European consolidation
  - Responsible of the internal billing applications. In this area, management of several projects (from 20 to 100 days) providing applications and solutions for facilitating and improving internal billing processes.
  

• Elipse SA - General Accounting IT Support Delivery Mgr

  PATAY 1990 - 1995 Missions réalisées chez Hewlett-Packard
  
  - IT Project manager of the accounting systems HP France consolidation
  - Involved in several projects implementing new applications in the areas of Vendor Accounting, Assets management, Travel Expenses, GL creation and associated reporting.
  - Application support for general accounting applications in France.
  

• Elipse SA - Support Technique

  PATAY 1987 - 1990 Missions réalisées chez France Telecom en Direction Opérationnelle.
  
  Responsable de l'exploitation de différents systèmes et applications relatifs à la gestion des lignes, des abonnés et des dérangements

• Service Militaire - Trésorier

  1986 - 1987 Trésorier dans un service en charge de la comptabilité de l'Etat Major.

Formations

• Lycée La Martiniere Terreaux

  Lyon 1984 - 1986 Petits Systèmes

Réseau

• Benjamin VERNAY

• Hind REYNAUD

• Ingrid ROUGÉ BIANCO

• Régis GAUTHERON