Menu

Emmanuel HENNEQUIN

SAINT-AIL

En résumé

IT professional with 14 years of experience in IT Project Monitoring, IT Support end-users, Application administration and development - ITIL V3 certification

Mes compétences :
Managed Services
Collaborative Work
Networking
Support systems
IT Security Operations
SAP R/3
Développeur
Project management
Experienced Business Analyst
Microsoft SharePoint
SAP
Microsoft Access
Informatique
Microsoft Outlook
Support
Information Technology
Microsoft Office
ITIL Foundation V3

Entreprises

  • CTG ITS - IT Support Consultant at Court of justice of the European Union - ITIL V3 Certification

    2014 - maintenant > Intégration à l’équipe de transition lors de la mise en place des équipes support IT
    objectif : démarrage du nouveau contrat dans le respect du SLA (transition avec l’ancienne équipe, rédaction de procédures de travail, formation et accompagnement des nouveaux agents Helpdesk)
    > Team leader pour l'équipe Call Centre (Suivi des SLA et impulsion des actions pour le respect des SLA appliqués au contrat, Suivi des congés)
    > Support IT (gestion analyse et traitement des demandes ou incidents utilisateurs à distance par mails ou téléphone, création de tickets, escalade aux équipes spécialistes)
    > Participation au projet d'évolution de l'outil de ticketing.
    > Certifié ITIL V3 Fondation
  • PSA Peugeot Citroën - Project monitoring for IT system deployment

    Rueil Malmaison 2010 - 2014 > Replacing a GMAO application (maintenance management) by SAP (ERP):
    Role: Business Analyst.
    Impact: approximately 2000 users
    Mission: My role is to link customers (factory) and project teams to identify user needs and establish the necessary organization.
    - Building the deployment plan of the site (Planning, milestones, internal resources)
    - Census of user needs, animation project reviews and meetings with the various trades
    - Reporting activities: progress, quality of service
    - Definition of training and user training
    - Organization of tests in both pre-and recipe project
    - Support start-up and treatment of incidents (JIRA - SDI)
    - Taking into account the requests of change
    - Monitoring improvement practices
    - Administration SI
    - Users services (training provided)

    > Deployment of collaborative tools Microsoft Office 2010 :
    Role: Referee for deployment.
    Impact: 2200 jobs to migrate to Office 2010 and 5000 messaging migration of Lotus Notes to Outlook.
    Mission :
    - Development of training Office 2010 and Outlook
    - Training support teams
    - Development of the migration schedule by sector
    - Organization of information forums for customers
    - Support user
    - Incident Handling
    Taking account of developments, including the migration of Access databases Office 2003 to Office 2010 or the development of Sharepoint collaborative sites.
  • PSA Peugeot Citroën - Windows administrator and Local application developer

    Rueil Malmaison 2005 - 2010 CONTEXT
    - Development / Debug of local applications (C++, VB/VBA)
    - Implementation of the project approach / object-oriented development
    - Windows server administration
    - Script development for automated execution tasks
    - Administration LDAP

    TECHNICAL ENVIRONMENT
    - Windows server (NT, 2000, 2003)
    - C++, VB/VBA language
    - MySQL and Access database
    - Business Object reporting
  • PSA Peugeot Citroën - Computer support end-user

    Rueil Malmaison 2000 - 2005 CONTEXT OF THE PROJECT
    - On-going support to internal users by phone, email or in front office
    - Providing solutions to problems with regards to IT applications and equipment (Laptop, IP phone, GSM, Iphone, printer)
    - Management of the IT infrastructure including set up, maintenance and problem solving related to laptops, printers, telephone and mobiles devices
    - User creation/deletion and management of access rights
    - Provide IT support for audio/video conference

    TECHNICAL ENVIRONMENT
    - MS Office
    - Windows
  • TDF - TV networks Designer

    Montrouge 1999 - 2000 Study and follow-up implementation of TV networks in the North East region (France)

Formations

Réseau