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Emmanuelle MOUSSET

Paris

En résumé

Riche d'expériences variées et enrichissantes dans des domaines diversifiés, je me suis forgé un caractère prêt à relever de nombreux défis.

Mes compétences :
Informatique

Entreprises

  • Publicis - Technical Support Level 2/3

    Paris 2014 - maintenant -Incident analysis 2/3 : users' accounts on AD, Outlook Exchange messaging, Lotus Notes, Network accesses (VPN, EDC SharePoint), Distribution list, Dynamic groups.
    -Users' accounts, Distribution list, shared-mailbox and dynamic groups (ODL) creation and administration.
    -Users' mailboxes migration on Office 365. Direct contact with local ITs.
    -International meetings organizer with England, Czech Republic and Russia to ensure process quality and improvement.
    -Team Lead Back up.
    -New comers trainer.

  • Avast - Technical and Customer Relation Specialist

    2013 - 2014 -Client accounts support in French, English and Spanish (Ingersoll Rand, Eaton and Zurich Insurance)
    -Analysis and Support : outlook messaging (level 2) et lotus notes (level 1), account administration, Network, VPN, Pack Office, Active Directory, Printers, Blackberry
    -Incidents maintenance
    ·Regular meetings on process follow up and improvement.

  • Computer Sciences Corporation - IT Service Desk Analyst level 1/2

    2011 - 2013 -Client accounts support in French, English and Spanish (Ingersoll Rand, Eaton and Zurich Insurance)
    -Analysis and Support : outlook messaging (level 2) et lotus notes (level 1), account administration, Network, VPN, Pack Office, Active Directory, Printers, Blackberry
    -Incidents maintenance
    ·Regular meetings on process follow up and improvement.

  • Bluelink - Customer Support

    Ivry-sur-Seine 2010 - 2011 - Air France Claims Support and Client Advisor.

  • Besedo - Reviewing Agent

    2010 - 2010 -Adds and content analysis on Leboncoin website
    -Abuse reviewing

  • Working holiday experience (Australia, Japan, New Zealand, Ireland) - Travel and Work Experiences

    2005 - 2009 -Waitressing, Kitchen Hand, deserts preparation in organic coffee places and restaurants.
    -High standard hotel sales and reservation (Starwood Hotels)
    -French and English conversation teacher and theatrical Improvisation group coordination in a japanese cultural center

  • La Médiathèque des Trois Mondes - Marketing Assistant

    2003 - 2004 -Sales and promotion for films and DVDs from Africa, Latin America and Asia.
    -Regular website content update.

  • Lexmark - Technical Support Specialist

    Suresnes 2002 - 2003 - Lexmark Printers Technical Support (software and hardware issues)
    - Direct contact with users in english, french and spanish (calls, emails, ticketing)
    ·-New Hire Trainer.

Formations

  • Universidad Nacional De La Plata (La Plata)

    La Plata 1999 - 2000 cinéma argentin, production, litérature

    Année d'étude en Argentine, rédaction d'un mémoire sur le cinéma argentin dans les années 90 et sa distribution en Europe.

  • Université Angers

    Angers 1995 - 2001 LEA Anglais/Espagnol

  • Lycée Sainte Marie

    Cholet 1992 - 1995 Litérature et Arts Platsique

Réseau

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