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Li & Fung Trading
- Senior Vice President - IT & Customer Success
2017 - 2020
Li & Fung (HK:0494) is the world's leading consumer goods sourcing company. The Company is today leading the sourcing industry digitalization with the development and adoption of a full end-to-end digital supply chain.
Key Responsibilities
* Head of Customer Success for Li & Fung Trading worldwide (US$13B revenues) to create incredible impacts to our customers and suppliers by enhancing the end-to-end process, platforms and systems;
* Lead the digital transformation for Li & Fung, L&F customers (retail brands) and suppliers (Mills and factories);
* Increase the adoption and leverage of the Li & Fung toolset and capabilities to boost productivity and shorten lead times of product development.
* Enable, advise and coordinate actions on Apparel design, product development and sourcing digitalization technologies and processes (Digital Product Development, collaborative solutions, Marketplaces, Material Management, PLM, MES, systems integration and automation, big data, analytics and business intelligence);
* Support the Business development team;
Key Achievements
* Defined and executed the strategy to implement the Li & Fung 3 Year Plan about Digitalization, Speed and Innovation;
* Developed and implemented across the whole company new digital tools about costing, Tracking, Digital Product Development and Analytic allowing to have an end-to-end digital supply chain services;
* Reorganized the IT Account Management teams into a global Customer Success Management, from an operational support team into a proactive and business consultancy department;
* Reduction of lead time and cost for product development, sourcing, production and logistics;
* Introduced IS&T governance frameworks about Legacy and Line of business IT to ensure operational excellence.
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ILS Consulting
- Founder & CEO
2017 - maintenant
ILS Consulting
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ILS Consulting provides a range of services helping companies to face their challenges in terms of Digital
Transformation, IT governance, Change management, e-Commerce, IT Projects and Service delivery.
Expert in Retail industry, Omni-channel and O2O, Digital and eCommerce, Customer service, supply chain and distribution, sourcing.
Provide strategic studies and recommendation for world-class retailers about O2O, New Retail, digitalization and clienteling services, as well as strategic plan to support growth and scale up early stage startups.
Help companies on defining their needs and to focus on client-centric approach, linking the customer experience and technology supporting it, to the back-end processes and operations.
Provide advisory and leadership to the organisations on their journey to a digital transformation and Agile organization.
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Thakoon
- Chief Technology Officer & CTO
2015 - 2017
New York based Fashion Designer, acclaimed by the Industry for his designs and prints, the company pivot to direct-to-consumer business model, focusing on Digital Natives and ``see-now by-now'' capsule collections every two weeks. One global ecommerce website, one flagship store in SoHo, New York City.
Key Responsibilities
* Provide support to the President and the Board executing ``Omni-Channel'' New-Retail strategy;
* Define and execute Technology strategy to enable B2C customer acquisition through e-Commerce technology;
* Explore the latest developments on bridging the gap between bricks and clicks for the ultimate customer experience;
* Keep up-to-date on how Omni-channel strategies are changing the retail business model and apply new approaches and technologies to manage the supply chain.
Key Achievements
* Defined, designed, built and deliver in 8 months the digital platform, technology solutions and information system, as well as the teams, operational governance and business processes. Everything delivered in scope, on time and within budget:
* All business processes and master data models
* Digital platform (Demandware - Salesforce commerce clould) and ecosystem
* Retail Management System (PoS, new-retail technology, stock management and RFID, payment, analytics...)
* Supply Chain & Logistic Management (Warehouse management, quality and compliance management, stock management, Order Management and fulfillment, operation excellence)
* Product Management and creation (PLM, etc...)
* Line of Business (Finance and controlling, HRIS, legal...)
* Defined all business process, with one global stock, two fulfillment centers, cross-border sales (140+ countries at launch), DDP wherever it's possible, return and after sales services;
* Built partnerships with startups to offer disruptive approach of the customer experience and retail operations
(Newstore, Nedap Retail, ...)
* Mobile first approach, addressing both the associates and customers' services for a true omnichannel mobile experience. Partnered with Newstore (Mobile retail platform created by Stephan Schamback) as their launching customer and actively contributed to define their product;
* Hired talents, built the technology team, created and maintained an innovative, 100% agile and technology-oriented mindset throughout the company;
* Technology selected and implemented: Salesforce Commerce Cloud (Demandware), Newstore, Microsoft
Dynamics AX, Nedap RFID, Stripe Payments, Microsoft Azure, Deliv, Listrak, Google Analytics, Avalara.
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Louis Vuitton Malletier
- Chief Technology Officer & CTO
Paris
2011 - 2015
18 countries in APAC, 165+ stores, 16 Offices, 3 regional distribution centers. IT Team in Hong Kong, Singapore and Shanghai, with local managers in Korea, Australia, Taiwan, India.
Key Responsibilities
* Lead the technology team for Louis Vuitton * Define and implement regional IT strategy, governance and processes;
* Support the global LV IT and digital strategy and execute it in APAC;
* Support operations and IT delivery for all LV APAC users and customers. In Store, Distribution Centers and Head
Offices.
Key Achievements
* Transformed local IT organization from technology centric to user centric, by outsourcing the hard IT skills and developing internal team members on usages, demand management, quality of service, project management, communication and governance;
* Created a regional IT Operations and support Shared Service Center in Singapore with 80+ FTE, integrated with EU and US teams as a global follow-of-the-sun center of excellence;
* Retained and developed talents with a 50% increase of total number of projects, reduced the time to market of IT projects by 20% with no additional FTE;
* Became a business advisor by providing innovative solutions for retail and supply chain, such as in-store customer tracking and analytics, RFID or in-store mobility;
* Provided innovative solutions for in-house Customers Service Center based in Australia, Korea, Singapore and Shanghai, with social network and mobile social apps (WeChat and WhatsApp);
* Deployed, configured, and managed an innovative CRM solutions (based on Salesforce.com) on more than
3000 iPhones and 1200 iPads, helping the sales associates to develop a one-to-one high quality personalized relation with the customers;
* Operational Excellence:
* Maintained user satisfaction rate between 97% and 100% for the past 12 months, implemented a new
Service desk organization and state-of-the-art processes and methodologies (managing 7000 service desk tickets each month);
* Reduced the OPEX budget by 10% for three consecutive years, with no impact on the quality of service or the risk.
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LVMH Group
- Chief Information Officer & CIO
Paris
2009 - 2011
With more than 600 Stores and 11% total LVMH worldwide revenue, Japan is the world's most concentrated source of revenue for luxury brands and a trends makers.
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Key Responsibilities
* Represent the LVMH Group CIO an own the LVMH global IS&T strategy in Japan;
* General LVMH IS&T regional governance;
* Manage the group's global service contracts and agreements with key service providers in Japan.
* Manage LVMH group IS&T solutions and infrastructures;
* Coordination of local Brand's IS&T teams;
* Management of LVMH Group's global projects to be deployed in Japan.
Key Achievements
* Reinforced the collaboration between brand's regional teams, corporate teams and global service providers;
* Consolidated all LVMH brands datacenter into one datacenter in Tokyo and another one in Osaka, reduced the total cost of hosting services by 40% for 3 years after negotiations with NTT;
* Led the transformation from Japan domestic hosting into LVMH Private Cloud hosting services located in Singapore;
* Defined the LVMH Group Business Continuity Plan and Disaster Recovery Plan. Successfully activated it after
March 11th , 2011 and the ``big Tōhoku earthquake'' followed by the Fukushima nuclear power plant crisis (Activated the Emergency Response Plan, relocation of 150 business critical employees from Tokyo to Osaka in two days, switch of all IS&T infrastructures to Osaka).
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Sephora EMEA & APAC
- Network & Security Engineer
2004 - 2004
ATAC Supermarche - 060-2000 - France, Poland and Italy - 450 Stores, 6 HQ, 20 Distribution Centers. Turnover: 4Md EUR .
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Key Responsibilities
* Lead the network and infrastructure solutions;
* Define, lead and execute network, hosting and security projects;
* Support stores operations, opening and relocation;
* Lead the security solutions design and implementations.
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Sephora EMEA & APAC
- Systems & Network Manager & Deputy CTO
2004 - 2009
900 Stores and 14 HQ across Europe, Asia and Middle East. E-Commerce.
Strong International development: number of stores and markets doubled in three years.
Key Responsibilities
* Support Sephora in it development and operations, by providing a cutting-edge technology platform;
* Lead the infrastructure team for EMEA and Asia;
* Define, implement and support infrastructure strategy, architectures and solutions;
* Manage support and user services and support, as well as infrastructures, hosting, network and security solutions;
* Lead the information security team, solutions and risk;
* Manage contracts and suppliers.
Key Achievements
* Designed, Implemented and maintained simple and scalable IT infrastructure, allowing Sephora to open 500+ new stores in 14 countries including 7 new ones with no delays and extra cost, in five years;
* Defined IT Standards, KPI and processes for Europe and Asia, with Local IT Team and Service providers
(Telecom, hardware, support ...);
* Simplified the number of global service providers, reduced the complexity and costs of solutions, reduced the IS&T budget to 1.1% of company turnover;
* Defined and built IT architecture and hosting services for Sephora e-commerce in Europe and Asia;
* Defined the hosting and IT Operations services, outsourced these services to a Platform-as-a-Service solution (one of the first ``As a Service contract in France);
* Recruited and developed the Sephora IT Team. 60% of original team members are now on senior management positions within LVMH around the globe;
