Eric ETONE

En résumé

Entreprises

• FIGEC SA - Branch Manager

  2011 - maintenant Administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.
  Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
  Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel.
  Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs.
  Some times perform duties in the absence of the Operations Officer or other such management capacities as directed by the Regional or General Manager.

• COFINEST SA - OPERATIONS MANAGER

  2010 - 2011 Assist in budget preparation and management activities.
  Develop financial policies to ensure operational efficiency.
  Conduct periodic financial analysis to identify and resolve issues, gaps or variances.
  Manage cash controls as well as maintain book keeping up-to-date.
  Ensure maintenance of the general and subsidiary ledgers.
  Track investments and maintain relevant cash reserves.
  Ensure all expenses are within assigned project budget.
  Oversee the preparation of all financial statements, invoices, proposals, etc as required.
  Ensure account receivables and payables activities are performed accurately and timely.
  Ensure that financial transactions are properly updated and recorded.
  Manage the preparation of balance sheets, income statements, expense reports, etc.
  Ensure data integrity in all financial reporting.
  Update financial records with recent transactions and changes.
  Perform finance analysis, reporting and management tasks.
  Identify and resolve invoicing issues, accounting discrepancies and other financial related issues.
  Review financial paperwork and procedures and make appropriate changes.
  

• COFINEST SA - LOAN AND RECOVERY OFFICER

  2009 - 2010 Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  Meet with applicants to obtain information for loan applications and to answer questions about the process.
  Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  Review and update credit and loan files.
  Review loan agreements to ensure that they are complete and accurate according to policy.
  Compute payment schedules.
  Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
  Submit applications to credit analysts for verification and recommendation.
  Handle customer complaints and take appropriate action to resolve them.
  Work with clients to identify their financial goals and to find ways of reaching those goals.
  Confer with underwriters to aid in resolving mortgage application problems.
  Negotiate payment arrangements with customers who have delinquent loans.
  Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
  Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
  Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
  Arrange for maintenance and liquidation of delinquent properties.
  
  
  

• EXPRESS UNION SA - CUSTOMER SERVICES OFFICER

  2008 - 2009
  Answer customer queries
  Understand customer needs and then offer them solutions, services or products based on those needs
  Help customers open new accounts or apply for a loan or mortgage
  Understand the banking products and services thoroughly, so that he can present them to the customer
  Direct customers to relevant departments in the bank to help them resolve their problems
  Present new products and services to customers and help them understand the benefits of the same
  Do paperwork related to the customers and their requirements
  Send the necessary paperwork to relevant departments
  Bank customer service executives provide the information enquiries about products or services by interacting with the customers.
  Understand about the customer’s problems and then resolve complaints
  Interact with the customers through various ways, in person, by telephone, e-mail or regular mail, or fax and nowadays or even over the Internet
  Handle general questions and complaints, but sometimes have to deal with specific problems so should be specialized.
  Help the customer about selecting the product or service which would be suitable for their needs
  has to upgrade and update the regular changes to a customer’s profile or account information
  Maintain a database of information of all the prepared records about the customers.
  

• GBF SA - BRANCH MANAGER

  2005 - 2008 Supervise activities of the branch.
  Bring in new customers and boosts profits
  Create and analyze management information and reports.
  Coordinate activities among different branches all over the country.
  Help make policies.
  Set targets and ensure they are met.
  Train and supervise staff.
  Interact with local chambers of commerce, development agencies, solicitors, accountants.
  Handle customer complaints.
  Market and publicize new and existing products and services introduced by the bank.
  Follow all banking polices as determined by the board of directors or owners of the bank.
  

Formations

• University Of Buea (Buea)

  Buea 2000 - 2003 B.Sc.

Réseau

• Annick FETGO

• Ayuk-Arrey TAKOR-AYA

• Christophe Sandrin ONGONO NSENGUE

• Damaris NZIE

• Jean Marie ABOGANENA

• Moise MOUNPOUBEYI

• Myriam NZEUTCHO

• Prudence MODUPE ENINGWE

• Raymond DJEUKOUA

• Stéphan KAMWA DJOUGUELA