PARIS
Professional experience
Since April 209
Customer Support Manager
EADS Group
Customer Support Manager in charge of :
- Answering to call for tenders concerning in service support,
- Contributing to negotiations with business department,
- Launching and managing in service support contracts ; Follow on support,
- Handling major supplier contrats,
- Ensuring delays, turnover and profitability of the activities,
- Ensuring the long-lasting customer relationship and satisfaction
SAGEM Défense Sécurité, SAFRAN’s Group
December 2007 - April 2009
Customer Support Project Manager
Customer Support Project Manager in charge of the data management product line.
In charge of analyzing the Business strategy of units in service.
In charge of organizing the improvement plan of units in service.
Integrated Logistics Support Manager in charge of the data management product line.
In charge of analyzing the support strategy of new units.
January 2007 – December 2007
Return on Experience Manager
Manager of the Return on Experience department formed by six people.
In charge of gathering and analyzing the technical repair data from the SAGEM avionics
repair shops.
Interface between Research and Development department, Production and Customer
Support on specific projects.
Communication with customers on repair data information exchanges.
Project manager on :
The Avionics Support Web Site.
It ables to download technical documentation.
It ables to request technical assistance and training.
October 2004 – January 2007
Engineer in customer support department
Interface between Research and Development department, Production and Customer
Support on specific projects.
Develop statistics tools to follow and analyze the repair flow.
Project manager on database tool :
The database tool which collects the technical repairs data used by several repair shops.
SAGEM Avionics Inc (Dallas)
February 2004 - September 2004
Intern in Research and Development department.
Develop a Flight Data Acquisition Unit and Flight Data Entry Panel for Falcon F50 test
bench.
Technical support on other test benches used in the shop.
Pilot of AFDAU (Auxiliary Flight Data Acquisition Unit ) project for the FedEx ATR
aircraft. Ensure technical support on-site in Kinston (North Carolina).
skills
Technical: Electronics: Analog and digital electronics. Power electronics.
Software: MySQL, PHP, Visual Basic, MS Office
Languages: English: Fluent, used during the internship in 2004
German: read, written, spoken.
Management: Trained to the management by communication and motivation
Education
2001-2004 Master of electrical engineering , computer science and telecommunications at ENSEA. Main fields of study for the qualification: Electronics, Computer sciences, Telecommunications, Automatics, Measurements, Components, Power.
1999-2001 Preparatory classes for entrance to Grandes Ecoles (physical and technology specialities) at E.LIVET’s secondary school (Nantes).
Mes compétences :
Aeronautics
Aéronautique
Base de données
Commercial
Commercial support
Customer support
Database
Manager
Support
Support commercial
Voile
