Eric SULTZER

En résumé

Entreprises

• AUTO - ENTREPRENEUR

  2013 - maintenant AUTO ENTREPRENEUR --- Conseil pour les affaires et autres conseils de gestion
  -400 collaborateurs
  -100% du travail complété dans les délais grâce à l'amélioration des processus
  -1,2M $ d'économie lié au réaménagement d'horaire
  -restructuration menant à 4M $/an d'économie via automatisation

• CAPITAL ONE FINANCIAL CORPORATION - Principal Business Process Manager & Operations Analyst

  2010 - 2013 Responsable de l'élaboration et de la mise en œuvre de la prévision et de divers modèles de gestion
  et d'optimisation des ressources en personnel (Parkinson's Law) concernant le Back Office
  -Utilisation des outils de BPM (Business Process Management), concept DMAIC
  (Define Measure Analyze Improve and Control) et techniques LEAN (recherche de performance
  en matière de productivité, de qualité, de délais et de coûts) pour une amélioration continue des
  moyens mis en œuvre tant humain que matériel et l'élimination des «Gaspillages»
  -Présentation et justification de la pertinence des recommandations auprès des directions
  opérationnelles et des ressources humaines
  -Travailler en étroite collaboration avec le service de gestion budgétaire et les ressources humaines
  afin d'obtenir un gain financier de productivité interne

• Capital One - Principal Business Process Manager & Operations Analyst

  Richmont 2010 - 2013 Responsible for the development and implementation of various Forecasting and Capacity Management models
  -Drive key initiatives and propose improvements in the forecasting/capacity management program
  -Analyze demand/capacity data to identify issues and efficiency opportunities
  -Communicate results to operations, risk/compliance, and leadership
  -Work closely with Finance to manage budget commitments ;
  -Generated $1.2 M dollars in cost savings by realigning capacity to demand ;
  -Responsible for developing and the tactical execution of Consumer Deposit Operations staffing strategy
  -Execute and maintain the capacity models to support Consumer Deposit Operations (over 400 production FTE

• INTERTEK - Compliance & Audit Analyst Specialist & Chargé de clientèle

  London 2009 - 2010 INTERTEK, Richmond, Virginia Société internationale d'audit Qualité Sécurité
  -création d'un vivier de fournisseurs audités et certifiés
  -réduction des délais de livraison de produits marketing de 50%
  
  
  Compliance & Audit Analyst Specialist / Chargé de clientèle Audits sociaux et sociétaux
  Mission pour la société multinationale PHILIP MORRIS:
  -Responsable de l'organisation des audits sociaux et sociétaux aux USA et à l'étranger:
  coordination des auditeurs, vérification des rapports d'audit
  -Projet d'optimisation de l'organisation des audits RSE (Responsabilité Sociale des Entreprises
  et Développement durable)
  Provided process and project management services to Client
  -Re-invented the process of requesting audits outside the critical path, generating flexibility and efficiency ;
  -Managed the request process for social compliance audits and factory quality evaluations
  -Build a series of reports to track volume and process turn around time for upper management's review ;
  -Structured a program around factories social compliance audits and quality requirements ;
  -Increased number of audits performed by 50% increasing Intertek's revenue and building clients long term strategy.
  -Acted as a liaison between client and local as well as off shore audit teams
  -Ensured assessment teams receive and implement new/updated client's procedures and provided leadership ;
  -Assisted client with the clarification of assessment results
  -Grew the client relationship in terms of revenue generated and account profitability
  -Acted as client's advocate to ensure that all issues and requests are addressed and completed by the due date

• Capital One - Senior Business Project Manager & Process Manager

  Richmont 2003 - 2009 Created all necessary documentation (VOC, CTQ, SIPOC, SWIMLANE, value add and non value add assessment, PCE calculations, FMEA, root cause analysis and DASHBOARD including reporting of the process performance for the certification excellence program, which resulted in the Process Engineering team certifying the Credit Line Decrease process ;
  -Managed projects (i.e.: Implementation and automation of data transfers, creation of reporting tools, data dictionary documentation, maintained visuals controls etc...)
  -Applied process improvements for Credit Data Archive requests that led to an 80% reduction in turn around time and $750,000 in savings ;
  -Participated in and lead KAIZEN events ;
  -Responsible for day to day credit data needs and processes for ISP prospect pool and archives for modelling ;
  -Developed a suite of automatically generated reports used by senior leaders to assess the health of the business ;
  -Created a replacement tool for the Quality Assurance team that will more efficiently meet their needs
  -Evaluated EMS events, conducted assessment and recommended a permanent action plan
  -Provided a combination of additional training for the agents and system improvements, which improved performance ;
  -Served as a consultant when new data sources and variables were needed to improve targeting
  -Lead successfully projects to completion involving legal department, vendors, IT resources, marketing analysis...
  -Procured efficiently and successfully credit data, vertical lists and databases for marketing and account management purposes ;
  -Updated PCD documentation and worked with the internal audit department to ensure our processes were followed and sound

• Capital One - Marketing Data Mgr & Vendor Relationship Mgr

  Richmont 1997 - 2003 Performed cost analysis by assessing performance of data sources and negotiated contracts generating a yearly cost saving of $1.2 m
  -Collaborated with Senior Business Analysts and shaped effective strategies around data availability ;
  -Managed data and processing of vendor relationships ;
  -Assessed and analysed data sources for the US and Canadian markets ;
  -Negotiated contracts that met new strategies based on analytic results ;
  -Evaluated opportunities to reach new prospects via new channels ;
  -Recommended tests based on specific segments identified from prospect pools
  -Increased brand awareness and helped with new product development by establishing partnerships and sponsorship programs ;
  -Worked on the B2B market for small business division and looked at the usage of vertical lists profitability ;
  -Collaborated with the business analysts and statisticians on successfully identifying new data sources based on the various strategies ;
  -Partnered with vendors on selecting leads and setting up email campaigns ;
  -Researched data and marketing lists availability in Europe to support our customer acquisition expansion ;
  -Intensified the usage of databases for small business division by negotiating and lowering cost by 20% and identified new sources leading to increased mailing universe by 50%

• Capital One - Manager Operations Analysis

  Richmont 1994 - maintenant Responsible for the development and implementation of various Forecasting and Capacity Management models
  Drive key initiatives and propose improvements in the forecasting/capacity management program
  Analyze demand/capacity data to identify issues and efficiency opportunities
  Communicate results to operations, risk/compliance, and leadership
  Work closely with Finance to manage budget commitments
  Generated $1.2 M dollars in cost savings by realigning capacity to demand
  Responsible for developing and the tactical execution of Consumer Deposit Operations staffing strategy
  Execute and maintain the capacity models to support Consumer Deposit Operations (over 400 production FTE
  Drive key initiatives and propose improvements to the staffing strategy

• Capital One - Work leader & Floor Supervisor

  Richmont 1994 - 1997 Responsible for goals analysis and achievements. Directed a crew of 15-20 employees and coordinated work flow to insure timeliness of processing ;
  -Trained new associates, ensured policies and procedures were administered. Prepared reports for upper management. Monitored imaging system ;
  -Evaluated, analysed and improved processes leading to automation and increased efficiencies and productivity of the team

• CAPITAL ONE FINANCIAL CORPORATION - Chef de service & responsable

  1994 - 2009 CAPITAL ONE FINANCIAL CORPORATION, : responsable d'une équipe de 20 personnes chargée de la gestion des demandes de crédit immédiat
  - 4 nouvelles banques de données évaluées pour améliorer le ciblage
  -contrats renégocier en baisse de 2M $/an
  
  Senior Marketing Manager :
  -Responsable de la gestion d'acquisition d'informations auprès de banques de données
  -Etude de marchés sociaux économiques, ciblage, achats de données du marketing
  et gestion risques clients basé sur la stratégie de croissance

• Capital One - Manager

  Richmont 1991 - 1993 Divers emplois à vocation commerciale et dans le management

Formations

• The George Washington University (Washington Dc)

  Washington Dc 1998 - 2001 Master Certification

• Université George (Midlothian)

  Midlothian 1998 - 2001 Master Certification in Project Management
  
  JSRCC --- Business Manager Certification ;

• The George Washington University

  Washington 1998 - 2001 Master Certification in Project Management
  
  (Leading to PMP Certification)

Réseau

• Alexis JOIN-LAMBERT

• Catherine LHERBIER

• Jean SULTZER

• Marie Laure LECIGNE

• Robert SERANT

• Romain LESTERPT

• Sandrine MAURIN

• Vincent DAMBAX