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Esther KIRBY

BRIE ET ANGONNES

En résumé

MBA / INTERNATIONAL CUSTOMER SERVICE MGMT/ SUPPLY CHAIN / PROJECT MGMT / TEAM LEADERSHIP

International Customer Service Manager with a global vision and understanding of the entire supply chain, including Purchasing, Planning, Manufacturing, Sales and Finance with a good knowledge and understanding of related processes

• 20 years’ experience in Customer Relationship Management (B2B) with a thorough expertise in related internal and external communication and operational processes

• Customer Operations management / portfolio Management (various portfolios up to 45 M$)

• Partner Account Management for end to end operational activities – represented EMEA activity within WW organization

• Business reporting: development, implementation and management of metrics, including financial and quality results and business forecasts

• Project management requiring a good understanding of cross functional processes and horizontal organizations

• Confirmed leadership capabilities (headed a team of 8), with experience in coaching, training, employee performance evaluation/management by objectives, salary management, department cost management

Mes compétences :
PROJECT
SERVICES
MANAGER
INTERNATIONAL
MBA
MANAGEMENT

Entreprises

  • KD Group - International Customer Service Manager

    2013 - 2017 Educational toys, children game products and multimedia platforms including tablets

    Head of Sales and Purchase Administration
    Production Planning
    Materials Planning
    Project Management for ERP development & implementation
  • Technidata - International Customer Service Manager /Partner Account Manager

    Montbonnot-Saint-Martin 2010 - 2012 Informatics solution provider for clinical, anatomic-pathology laboratories and biobanks.


    Sales Administration Management for customers, partners and subsidiaries
    Support set-up & training of new subsidiaries
  • Hewlett Packard - Planning – Supply-Chain Europe

    COURTABOEUF 2006 - 2009 EMEA Supply Chain Order Fulfilment Manager
    EMEA Channel Data Specialist
    EMEA Product Service Manager -
    (limited contracts)
  • SOCAMEL TECHNOLOGIES (38 Renage) - Customer Service Manager

    RENAGE 2005 - 2006 The company manufactures and sells sealing, transportation and reheating equipment for institutional and commercial catering.

    Head of team of 8 people, responsible for Customer Services (Sales Administration & Logistics)
  • Hewlett Packard - EMEA Partner Account Manager / Customer Ops Manager

    COURTABOEUF 1999 - 2003 After-Sales Support for OEM customers -
    Sales administration, project management, management of sub-contractor

  • SCI FRANCE - Customer Operations Manager

    1994 - 1999 World leader in sub-contracting of printed circuit assemblies

    Sales Administration
    Coordination Supply Chain & quality
  • HP - EMEA SALES ASSISTANT

    Courtaboeuf 1993 - 1994
  • ESRF - European Synchrotron Radiation Facility - PERSONAL ASSISTANT

    GRENOBLE 1992 - 1993 European Synchrotron Radiation Facility : Scientific Research

    Finance and Administration department

Formations

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