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Fabien DUCHER

GRETZ-ARMAINVILLIERS

En résumé

COO in a small organization, Fabien is in charge of the operational teams : customer services, helpdesk and IT.

Fabien has developed skills in team organization, management and operational ROI growth : he has been leading IT and Operational services as well as strategic new IT projects, in several startups for 7 years. He has also previously worked during 6 years on Vocal B2B IT services for big companies as a project manager.

Knowing both B2B and B2C contexts, Fabien is an expert on projects and teams management, with a “startup spirit”, pragmatism and efficient results oriented.

His motto : Solutions provider !

Mes compétences :
Management d'équipes
Management de projets
Pilotage d'activité
IT services
Management
SQL

Entreprises

  • OptiXT - COO

    GRETZ-ARMAINVILLIERS 2014 - maintenant Report to CEO
    • Head of the Operations Departments (10 people, customer services, helpdesk and IT)
    • Strategic project management
    • Company organization and quality management
    • ROI Growth

  • 909c - CTO

    2013 - 2014 Report to CEO

    • Head of the IT Departments (10 people)
    • Strategic project management (Main Technologies : Zend, Jquery, social API, Mysql, Json)

  • Le Site Marketing / Retail Explorer - CTO

    2012 - 2013 Report to CEO

    • Head of the Production and IT Departments (10 people)
    • Leading of 2 offshore BPO team (30 people)
    • New Strategic project management (Main Technologies : Oracle, Mysql, script shell, Perl, PHP/JS, using Symfony, Jquery / Ajax)

  • Le Site Marketing / Retail Explorer - Head of Production Department

    2011 - 2012 Report to CEO

    • Management of the Production Departments (4 people)
    • Leading of an offshore BPO team (20 people)
    • New Strategic project management (Main Technologies : Oracle, SAS, script shell, PHP/JS using Symfony, Jquery / Ajax)

  • Twenga - Head of Web Crawl Department

    Paris 2008 - 2011 Report to CTO

    • Management of an IT Team (10 people)
    • Leading of two BPO offshore team (60 people) and an IT offshore team (8 people)
    • In charge of Twenga WebCrawler (Technologies : Mysql, script shell, C++, PHP/JS, using Jquery / Ajax)

  • Prosodie - Project Manager

    Boulogne-Billancourt 2004 - 2008 • Technical lead of an IT developers team
    • IVR Development (technologies : C, Script Shell, voice Recognition, Text to speech)
    • IT Development of IVR Libraries
    • Project Management : Customer relationship, software design, planing and resources management

  • Prosodie - IT Engineer

    Boulogne-Billancourt 2002 - 2004

Formations

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