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Capita Customer Services AG
- Help Desk Agent (call center)
2014 - maintenant
Lausanne, Suisse
▪ Technical support for a major Swiss internet and telecommunications company
▪ Customer care and complaint handling
▪ Cross-selling and upselling
▪ CRM: Symphony
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Advanced Bionics
- Customer Service Representative
2011 - 2011
Rixheim, France
▪ Sales administration process, from order to payment
▪ Customer service for the UK, Benelux, Italy, Scandinavia
▪ After-sales service, exchanges and returns
▪ Updating of patient records, product warranty management
▪ Creation of Master Data
▪ Electronic filing of all documents
▪ ERP: Adonix
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Louvre Hotels Group
- Customer Service Representative
LA DEFENSE
2006 - 2006
Torcy, France
▪ Tour Operator reservations for the British and Irish markets, from quote to payment
▪ Price negotiation with Louvre Hotel franchisees
▪ Handling of overbooking situations, last minute bookings and complaints
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Self-employed
- Webmaster
2004 - maintenant
Huningue, France
▪ Development and management of several websites; online community management
▪ MySQL/MariaDB and PHP based Forum software and CMSs: Joomla, vBulletin, XenForo, Wordpress, Kunena
▪ Main websites: http://www.colocforum.net , http://www.koloc.org
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Société Générale
- Back Office Specialist
PARIS
2004 - 2005
Head Office, La Défense, Paris
▪ Knowledge of payment/delivery processes for Euronext and other European domestic markets
▪ Trade confirmations with customer banks and brokers, follow-up to ensure duly settlement of trades
▪ Treasury management
▪ Analysis of stock discrepancies and cash mismatches
▪ Use of Swift and other proprietary systems
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Disneyland Paris
- Hotel Front Office, various roles
Chessy
1996 - 2002
▪ Night manager - for 6 hotels, rotating: in charge of the hotel from 22:00 to 7:00; supervision of the Night Auditor, Front Office, Restaurant, Bar, Room Service, Pool and Fitness, Convention Center and Security teams; management of overbooking situations
▪ Duty Manager - Newport Bay Club hotel, 1093 rooms, congress center of 5500 m2: operational coordination between hotel departments, management of customer complaints, security issues, reporting to general management
▪ Team Leader - Newport Bay Club hotel, 60 receptionists: team organization and motivation, customer service, team scheduling, money management, office supply management
▪ Trainer - Hotel Information System (HIS), classes held in English
▪ Receptionist - Santa Fe hotel, 1000 rooms, individuals and groups, front and back office; upgrade, meal plan and ticket sales
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Eis Café Venezia
- Barista
1994 - 1995
Brakel, Germany
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Security Service (VAM), Italian Air Force
- Military Service
1992 - 1993
Rome, Italy
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Ulisse Express Coop
- Co-founder
1990 - 1992
Trieste, Italy
Transport services, green coffee weighing and sampling services
