Francis DUAN

En résumé

Entreprises

• Christian Dior Couture - Operations Supervisor, Taiwan

  Paris 2013 - maintenant In-charge of Taipei 101 Operations Department, Dior largest store worldwide:
  - Managing a team of 6 to improve efficiency between store's 5 Departments and office/retail coordination
  - Overseeing in-store merchandising, Finance & Cashier and stock management.
  - Supervising boutique maintenance and operations S.O.P and liaising with landlords for day-to-day boutique operations.
  - Optimized roster planning and stock management. Successfully implemented Sales team rotation planning between all departments

• Christian Dior Couture - Trainee Manager, Singapore/Taipei

  Paris 2012 - 2013 Second in-charge Taipei 101 Flagship Store Leather Goods Department:
  - Developed a team of 10: Responsible of LG team sales results and action plans follow-up.
  - Oversaw daily sales operations with a strong focus on Taipei 101 worldwide best practice on CRM actions and customer's appointment.
  - Duty: morning briefing, daily & weekly sales report, back office operations, floor management.
  - Handling all After-sales services: Repair and Damages.
  
  
  Assisted Boutique Managers in the 3 Singapore stores:
  - All product categories: Dior Homme (Marina Bay Sands).
  Ladies’ Leather Goods, RTW/Shoes, Watches/ Fine Jewelry (ION Orchard / Ngee Ann City).
  - Trained on sales and KPI analysis, conduction of daily briefing, building customer loyalty, boutique VIP events, multicultural team management.
  - Improved departments' performances with increased involvement of departments' specialists.
  - Increased profitability for underperforming product categories (+50% MTD vs. Last Year for shoes).
  - Focused on Chinese traffic driven stores to maintain excellence in service and selling experience.
  
  
  "Dior's Trainee Manager program aims at developing talent and future managers through rotation within different departments, retail experiences and product categories"

• Louis Vuitton - LVMH - Merchandising Department, Shanghai

  Paris 2010 - 2011 - Weekly and monthly business review with sales analysis report, China-level and store-level.
  - Quantitative analysis for new product launches, market trends and competitor analysis.
  - Daily communication with stores' category managers
  - Development and translation of training tools for China sales team, English and Chinese.

• Travelex - Business Development Manager Junior and Marketing Assistant

  LEVALLOIS PERRET 2009 - 2009 - Acquired new businesses involved in foreign exchange services
  - Assisted customers for first trade operations
  - Worked on Travelex French website and marketing material, created the Chinese version

• Beijing Olympic Games 2008 - Translator French-Chinese-English and Assistant manager

  2008 - 2008

Formations

• ESSEC Business School (Cergy Pontoise)

  Cergy Pontoise 2011 - 2012 Advanced Master, Strategy and Management of International Business
  
  Retailing strategies class at Nanyang Business School, Singapore (MBA credits)

• Tongji University (Shanghai)

  Shanghai 2009 - 2010 Double degree International Business

• ESSEC Business School (Cergy Pontoise)

  Cergy Pontoise 2007 - 2011 Bachelor of Business Administration
  
  Thesis subject: "How China's passion for luxury is redefining the entire industry."
  Grade: 18/20

Réseau

• Antonina BOUCHERIE

• Cécile DURR

• Coline DUBAUX

• Elsa HDAYA

• Laure BLOIS

• Marine LAURENT

• Nicolas MOUGEOT

• Sandrine DAI

• Valentine CLERC