Franck CHARBONNIER

En résumé

Entreprises

• ICI PAINTS - Infrastructure Manager for Southern Europe

  2006 - maintenant Responsible for delivering infrastructure services to the ICI Paints Business in France, Italy and Spain.
  Management of (IBM Spirit) service provider against corporate contract and report against agreed metrics.
  Monitoring maintenance and management of all desktop & infrastructure devices and services.
  Responsible to Implement and maintains standards process and procedures in the following key areas :
  SHE
  Security
  Data Integrity
  System administration monitoring and reporting
  Change management
  Performance reporting
  Problem management
  New Rollouts
  Remote dial up operations and support
  Use of the best practice in terms of suppler management ITIL AND PRINCE 2 fondation
  Knowledge and understanding of distributed computing environments on Unix and AS400
  Design and implementation of a Sales force automation tools in France Belgium and Netherland
  Creation of an SOE Image for PenTablet

• ICI PAINTS - European network Service manager

  2003 - 2006 Responsible for the operation, monitoring, maintenance and management of all (WAN, LAN, Wireless and voice) networks throughout Europe for all Decorative Europe sites.
  Responsible for the management of the suppliers of these services as well as management of new service and upgrades.
  Management for back-up, recovery and problem resolution for all networks in CE.
  Responsible to reports on networks reliability, availability, and performance to appropriate SLAs and OLAs agreed with the customers and suppliers.
  Delivery of a Eropean comms & services roadmap
  Migration from the x25 to full MPLS network across Europe
  Setting up Cos (Class of Service) to optimize network bandwidtch and traffic
  Installation of the NetQuos tools with the corporate team to measure traffic and improve reporting.
  Responsible to implement and maintain standards process and procedures

• CSC - Plateform Service Desk Manager

  MONTAUBAN 1995 - 2000 Responsible for the support and monitoring of all desktop devices and services across CSC in France
  Responsible for the desktop assets
  Design build and implement a single Desktop image
  Act as 2nd and 3rd level technical support for Help Desk
  Management of the help desk team

Formations

Pas de formation renseignée

Réseau

• Annabelle DIETRICH

• Bassem HAMROUNI

• Frederic BRUNEAU

• Jean DENIS

• Laetitia LEFEVRE

• Sandrine KANNER DAHAN

• Sylvain ROUZÉ

• Veronique SMADJA

• Yassine KIKOU

• Yveline CARRE