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Franck CHARBONNIER

PARIS

En résumé

Mes compétences :
Infrastructure
LAN
Outsourcing
WAN
Linux
Informatique

Entreprises

  • ICI PAINTS - Infrastructure Manager for Southern Europe

    2006 - maintenant Responsible for delivering infrastructure services to the ICI Paints Business in France, Italy and Spain.
    Management of (IBM Spirit) service provider against corporate contract and report against agreed metrics.
    Monitoring maintenance and management of all desktop & infrastructure devices and services.
    Responsible to Implement and maintains standards process and procedures in the following key areas :
    SHE
    Security
    Data Integrity
    System administration monitoring and reporting
    Change management
    Performance reporting
    Problem management
    New Rollouts
    Remote dial up operations and support
    Use of the best practice in terms of suppler management ITIL AND PRINCE 2 fondation
    Knowledge and understanding of distributed computing environments on Unix and AS400
    Design and implementation of a Sales force automation tools in France Belgium and Netherland
    Creation of an SOE Image for PenTablet

  • ICI PAINTS - European network Service manager

    2003 - 2006 Responsible for the operation, monitoring, maintenance and management of all (WAN, LAN, Wireless and voice) networks throughout Europe for all Decorative Europe sites.
    Responsible for the management of the suppliers of these services as well as management of new service and upgrades.
    Management for back-up, recovery and problem resolution for all networks in CE.
    Responsible to reports on networks reliability, availability, and performance to appropriate SLAs and OLAs agreed with the customers and suppliers.
    Delivery of a Eropean comms & services roadmap
    Migration from the x25 to full MPLS network across Europe
    Setting up Cos (Class of Service) to optimize network bandwidtch and traffic
    Installation of the NetQuos tools with the corporate team to measure traffic and improve reporting.
    Responsible to implement and maintain standards process and procedures

  • CSC - Plateform Service Desk Manager

    MONTAUBAN 1995 - 2000 Responsible for the support and monitoring of all desktop devices and services across CSC in France
    Responsible for the desktop assets
    Design build and implement a single Desktop image
    Act as 2nd and 3rd level technical support for Help Desk
    Management of the help desk team

Formations

Pas de formation renseignée

Réseau

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