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Francois VERRECCHIA

BOULOGNE-BILLANCOURT

En résumé

10 years experience in strategy & management consulting firms and within operations (high tech, energy, retail, services)
- Secure company business (customer retention & customer centricity)
- Make things happen internally (corporate planning, change management, organizational design ...)
- Manage team directly (4 people) or matrix Management (100 people)
- International project management (England, France, Germany, Holland, Switzerland...)

Mes compétences :
Conseil
Planning stratégique
Consulting
Communication
Organisation
Nucléaire
International
Gaz
Pétrole

Entreprises

  • Sidetrade - Head of customer success & customer experience

    BOULOGNE-BILLANCOURT 2014 - maintenant OVERALL OBJECTIVE
    - Ensure satisfaction and long term relationship with all Sidetrade customers at both CxO level and operations level

    MISSIONS
    - Secure company recurring business (minimise the churn ...)
    - Develop up sell & cross sell
    - Design and implement account management strategy
    - Develop customer proactive monitoring and related action plan
    - Enable best practices sharing among the customer community
    - Conduct the internal transformation to enable customer performance through its entire journey

  • Capgemini Consulting - Senior Manager

    Paris 2007 - 2014 STRATEGY, GROWTH & COMMUNICATION
    - Definition of the growth strategy to double the operating income (1b€) over the next 5 years of a retailer
    - Preparation of affiliate mid-term business plan by combining production forecast, prices scenarios, and business development hypothesis
    - Post-merger integration: integration of 2 Swiss Utilities companies. Harmonization of operating models for 80 subsidiaries worldwide for an oil downstream company (business & IT program).
    - Corporate communication: design of the communication strategy & governance (Branch/ BU/ Affiliate)

    RESEARCH, INNOVATION & MARKETING
    - Disruptive innovation (business models): ideation, selection and qualification of 5 business models of tomorrow for the space industry
    - R&D project portfolio management: design, implementation and review of strategy, processes and methods for portfolio management in the nuclear industry for 10 Business Units
    - Innovation culture: definition of the innovation culture roadmap of an oil major; design and implementa-tion of the ‘collaborative innovation’ roadmap of a 35 000 employees Branch
    - Innovative product development: from ideation to the launch of new products and services for B2B and B2C customers (40M. customers). Coordination of multiple corporate stakeholders (marketing, IS, customer services, production, innovation, quality ...) and geographical areas

    COMPLEX PROJECT MANAGEMENT & CHANGE MANAGEMENT
    - Organisational design & change management: design of the new organisation of a 35 000 employees Branch. Management of a transformation program for an oil & gas German subsidiary (600 employees)
    - Process reengineering of support functions: Finance, Internal Control, HR, Purchasing, HSE
    - Maintenance transformation program: improvement of nuclear power plant maintenance (200M€ savings)
    - Geosciences program: E&P data management improvement project
    - Audit of a US 3-billion $ construction project (Engineering Procurement Construction – “EPC”)

  • Europe Conseil - Consultant

    2006 - 2007 Conseil en management et stratégie opérationnelle.

    Diagnostic de gouvernance d’une branche de 10 000 collaborateurs

  • Accenture - Consultant

    Paris 2005 - 2006 Stratégie - Project Management Office - Management

  • EDF Energy - Sales Communications Coordinator

    Paris 2004 - 2004 Sales Communications Coordinator - EDF Energy, Angleterre

  • Junior ESC Grenoble - Business Analyst

    Grenoble 2002 - 2003 Analyse de Marché – Junior ESC Grenoble (4e Junior Entreprise de France): Etude de marché pour une agence de communication sur le lancement d’un nouveau support de promotion des ventes pour le secteur retail
    1° analyse qualitative: entretiens avec des chefs de produit, de marque
    2° analyse des consommateurs: tables rondes de consommateurs
    3° analyse des résultats et recommandations: rapport

Formations

Réseau

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