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Swisscom
- Senior Project Manager
2018 - maintenant
Senior Project Manager for Enterprise Customers
IT Outsourcing and Managed Services
• Workplace Management
• Network & Connectivity
• Cloud IaaS, PaaS, SaaS
• Security
• Application & Business Process Management
• Mobile Services
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Sita (société Internationale De Télécommunication Aéronautique)
- Service Creation Manager
2017 - 2018
Cloud 2.0 Service Creation Manager
• Lead project to launch new Cloud products (IaaS, DaaS, APIs).
• Coordinate & strengthen collaboration between program streams: product management, customer engagement, engineering, migration, operations
• Plan and execute the migration of 250 clients worldwide to the new Cloud2.0 services.
• Introducing new self-service portals, features.
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Ericsson
- Planning & Engineering Manager
MASSY
2013 - 2015
• Plan, manage and execute customer roadmap OSS/BSS.
• Assist customer strategy to move to cloud-based and managed service model.
• Optimize architecture, processes and ensure competence level to improve IT organization efficiency.
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ORANGE
- Program Manager
Paris
2011 - 2012
Program Management for IT-Network Performance Management
Within the IT/Network department (OSS & Network BSS), launch initiatives and support performance management projects to reach strategic objectives, architecture optimization and cost reduction:
• Manage internal customer/user needs and expectations
• Manage vendors, service providers and deliveries
• Responsible for service lifecycle
• Responsible for architecture optimization
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France Telecom Group
- Business Development @ ITN Strategic Planning & Performance Management
2009 - 2009
Developing methodology and process frameworks to align Execution and Strategy in affiliates and corporate entities.
Prepared strategic scenarios, business model to expand usage of the corporate performance management framework to potential 30 affiliated countries.
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ORANGE
- Project Manager and Analyst IT & Networks
Paris
2008 - 2011
Strategic projects to manage the performance of mobile & IP networks
Responsibilities:
• Launch business idea, build business case, drive feasibility study and RFP, get budget approved
• Migrate and consolidate heterogeneous performance reporting capabilities into a unified framework (processes,applications).
• Coordinate and motivate a team of 10+ expert individuals and 3 providers.
• Define support model and hand over responsibility to service provider.
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ORANGE S.A. Switzerland
- Service Performance Analyst
2005 - 2008
• Defining monitoring architectures and processes at service and network levels
• Project Management for Network Management solutions.
• Managing tools life cycle and renewal and acting as Orange Switzerland’s representative at France Telecom OSS Business Owner Committee
Analysing, reporting tasks and activities:
• Quality of service analysis and improvement, Service Level Agreement reporting and tracking
• Orange Switzerland’s representative at France Telecom corporate level for Quality of Service
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ERICSSON ESPAÑA
- OSS Supply & Support Engineer
MASSY
2004 - 2005
Supply and support of OSS solutions for EEMEA (Europe, Africa & Middle East) -
Supply projects in Spain, Bahrain, Greece, Ethiopia, Romania, Syria ...
Recovery leader in the 2nd level support center, handling of emergency cases.
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Ericsson France
- Solution Architect
MASSY
2002 - 2004
Solution Architect in the area of network management, service assurance
2G, 3G networks, Value-added service, Fraud
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Ericsson France
- Solution Manager
MASSY
2001 - 2001
Mobile OSS Solution Manager in the ORANGE Key Account for France.
Presales activities for OSS, presentations of new releases, demos.
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Ericsson France
- OSS Engineer - System Integrator
MASSY
2000 - 2002
OSS Engineer for the French Market:
Mobile 2G, 3G network , Value added services
Market customization, integration, validation, education/training
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France Telecom Mobiles
- Quality of Service Engineer
2000 - 2000
Modelisation of Quality of Service in the GSM Radio Access Network.
Design of a tool to ANALYSE and MONITOR BSS QoS, KPI definition, implementation and roll-out.
