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Frédéric DASSE-HARTAUT

SINGAPORE

En résumé

I’ve been working for GE Healthcare in an international environment for the last 13 years in the Service and Sales organizations with customer facing and business operation roles, both in Europe and Asia.
My last five roles were brand-new created positions where I had to build everything from scratch: team, process and tools. I’ve always achieved my commitments and deliverables on time which enable me to get promoted with expanded scope.

Strengths:
• As a manager, able to prioritize and delegate tasks effectively to ensure timely project completion. Inspire a high-performance culture. Actively encourage to share ideas and opinions.
• Coach, stretch and build the talent needed to meet current and future organizational needs. Creates the environment that nurtures the development of others.
• Very committed, I ensure to meet the target on time and like to get some stretch. Demonstrate capabilities to exceed and deliver more than expected.
• Used to communicate to leadership, internal and external stakeholders to ensure the proper messages are conveyed.
• Inclusive, seek for advice from peers of other regions and or business to leverage best practices.
• Extremely motivated with a strong appetite to learn, I can go deep in details if needed.
• Problem solver, I like to challenge existing process/tools to then improve and streamline them.
• Structured and organized with a keen eye for details.
• Possess strong analytical and logical skills required in consolidating and interpreting data.
• Autonomous, I take initiative and am self-confident.

Values: Compliance, Trust, Team work, Relationship, Company’s and Customer’s interests first.

Entreprises

  • GE Healthcare - APAC CPQ Manager (HCS)

    2015 - maintenant • Managed a brand-new team spread in multiple countries (Korea, Malaysia, Thailand, Philippines, Australia and Singapore) that supports the APAC front-line sales teams (120 persons, $700M of revenue) for any Configuration, Pricing and Quotation requests.
    • Built the product expertise for the team through continuous product trainings and customer site visits.
    • Achieved to successfully implement this new CPQ process and managed the change with all different stakeholders (primarily Account Managers and Product Specialist).
    • Designed and put in place the RQR and PCM, two very important interactive PDF documents to have a proper hand shake between in the sales team and the configuration team. Helped reduced the error and increase the turnaround time by 50%.
    • Worked closely with the Controllership team to convey proper messages to the sales team and sensitize them to the compliance rules.
    • Worked on other projects to be the voice of APAC: Order Submission package, Elton (demo management system), LSTI items.
    • Accomplished my stretch to lead the APAC deployment of Apttus, the new global CPQ tool on Salesforce:
    - Collected the user requirements, supervised the user story creation, grooming, testing and implementation.
    - Was the voice of APAC for any issues raised.
    - Convinced the global team to have a global approach for the product modeling instead of regional one to get synergies and improve the overall quality.
    - Setup the process for the product modeling which has been taken a best practice worldwide.
    - Successfully deployed it in Korea and ANZ for the Ultrasound business (first deployment globally).
    - Provided continuous support to the front-line users.
  • GE Healthcare - Europe One Services Delivery Program Manager (HCS)

    2012 - 2015 • The One Services team had been created to re-imagine how GE Healthcare would do service for the 10 following years.
    • Creation of the Sudoku tool to map FE expertise (training + experience) with the actual demand per location / territory: this was the beginning of TRACE (Training Record And Completed Experience) tool.
    • Lead the Smart Dispatch Tool project, a $1M project to ultimately get 1200 Field Service Engineers plus 400 back office users onboard:
    - Decided to run a RFP to select the vendor (while the US team was doing another choice).
    - Drove vendor for the scheduling engine & mobility solution.
    - Created a tool to interface MUST & the engine.
    - Designed a complete SDT solution and released it.
    - Provided regular updates to the Europe Service VP and Europe CEO.
    - Influencing leadership with all the regional One Services leaders.
    - Deployed the Smart Dispatch in UK, Ireland, Spain, Germany and Poland.

    • Engaged the entire Service team (in particular OSD, SDM, CSC, FSE and ASM) and collect their requirements:
    - Defined the Smart Dispatch setup (rules, objectives, UI) to support "One Services" and align delivery with contract offering.
    - Deployed iPhones in UK, Ireland, Spain, Germany, Poland, Italy and France (~1000 FSEs) and the mobile application.
    - Supported the data clean-up and setup a process to sustain data accuracy.
    - Defined a support mechanism and involved the FAST team.

    • Received an award from our Europe Service VP
  • GE Healthcare - EMEA Service BI and Siebel Integration

    2009 - 2012
  • GE Healthcare - EMEA Service BI leader

    2008 - 2009
  • GE Healthcare - EMEA Service Project leader (HCIT)

    2005 - 2008
  • GE Healthcare - FBL Sales Support (HCIT)

    2004 - 2005
  • Sogeti - Consultant Ingénieur système réseau

    Issy-les-Moulineaux 2003 - 2004
  • Temis - Stagiaire développeur

    2002 - 2002

Formations

Réseau

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