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UCB Pharma (Brussels)
- Global Process Owner - Order to Cash
2011 - maintenant
Support the company’s organisational transformation by implementing a global end-to-end O2C function in order to improve process performance and deliver sustainable and positive results on key business outcomes such as working capital, profit, customer satisfaction and compliance.
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Covidien
- EMEA Business Process Manager
Élancourt
2005 - 2011
Led the design, development and implementation of effective and efficient end-to-end processes aimed at ensuring continuous improvement for the Order to Cash (OTC) business process cycle applied across EMEA within the local sales entities and within the consolidated Shared Service Centres.
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Covidien France (Ex Tyco Healthcare France)
- Customer Service & Contract Director
2000 - 2005
Directed all day-to-day operations in the areas of Customer Service mainly dealing with sales order entry and Contract department responsible for price management and formalising contract agreements with customers. Managed 6 direct and 77 indirect reports with a $2.8 million operating budget.
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Graphic Controls
- Operations Manager
1997 - 1999
Managed overall subsidiary operations, including sales forecasts and demand planning, sales order entry, transport & logistic coordination with outside vendors, A/R, A/P. Managed customer relationship and related marketing activities.
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Ebac Ltd
- Customer Accounts & Supply Chain Supervisor
1992 - 1997
