Frederic GUYOT


En résumé

A supply chain professional with over 14 years in projects, operations management and development experience, across EMEA region.

Areas of expertises:
Services Procurement
Partner Management
Business Process Outsourcing
Logistics project management
Controlling Balancing and mapping of international and local supply chains
Development of strategic business plans
Leading business transformation and change management
Contract negotiation
Demand planning, forecasting and inventory management
Transfer of operations European Consumer Services market
Support market

Mes compétences :
Change management
Call center
Supply chain
Customer care


  • Hewlett Packard - Customer Care Escalation Director

    COURTABOEUF 2010 - maintenant Manage the EMEA customer care escaltion departement
  • Hewlett-Packard - Supply Chain Operations Manager

    Les Ulis 2001 - 2010 Imaging & Printing Division – European post sales for consumer market

    Manage the EMEA services supply chain operations, i.e. parcel logistic, warehousing platform, call-center and repair-center partners.
    • M€ 50 of outsourced services bought on a yearly basis,
    • Accountable of the end-to-end service performances, across a full outsourced supply chain business model,
    • Partner selection through RFQ processes,
    • External and internal customers management,

    Supply Chain Engineering Manager
    Supervise the division engineering staff, in charge of design, development and implementation of repair & logistics infrastructures across EMEA.
    • Develop the supply chain strategy
    • Manage the yearly division business plan
    • Change management and cross-functional project lead
  • United Nations Development Program (UNDP) - Russia, Moscow - HR consultant

    1999 - 2000 Under an United Nations “umbrella program”, responsible to develop a new business for a Head-Hunting Agency representation in Russia.
  • Hewlett-Packard - Logistic Project & Account Manager

    Les Ulis 1995 - 1999 Lead logistic partner setup, as a pan-European partner for express repair and return support.
    • Areas of accountabilities: logistics flows, EDI connection, order track & trace, system development and contract agreement
    • Strategic partner management, TQRDC, cost negotiation (M€ 5 yearly turnover)

    In charge of planning, inventories and Master Plan Scheduling for 9 repair centers and 5 storage platform across Europe.
    • Implement planning processes adapted to business (just in time production, inventory control, ERP tools)
  • DANONE Group - Production Engineer

    Paris 1994 - 1995 Czech Republic and Poland
    Biscuit factory restructuring (investment M€ 20, 500 people).
    Lead the organizational change management with the production line work force.
    • Set up of quality self-control and production scoreboard
    • Increase the productivity of 30%, for a biscuit line



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