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Frédéric MERGEL

LEVALLOIS PERRET

En résumé

Mes compétences :
ITIL Foundation V3
Cloud computing
E-business
Lean Six Sigma
Datacenter
Lean management
Téléphonie sur IP
Agile Scrum
DevOps
Azure
AWS
Programmation orientée objet
Direction de projet
CTI
Centre d'appels
Public Key Infrastructure
Architecture SI
Sécurité informatique
IT Strategy

Entreprises

  • Europ Assistance - Global Corporate Solutions - Group CTO - Head of Cloud Transformation Program

    LEVALLOIS PERRET 2016 - maintenant Head of Cloud Transformation Global IT Program

  • PMU - Head of Infrastructures, Datacenter & IT Operations

    Paris 2014 - 2016 Head of Service Delivery
    Management of the 24/7 Infrastructures & Datacenter BUILD & RUN Operations,
    100+ FTE, 40 m€ p.a.

  • AXA Technology Services - Global IT Cloud XaaS Program Director

    Nanterre 2010 - 2014 Management of global IT infrastructures programs aiming at implementing , migrating & deploying internal / Cloud private/public platforms across AXA Group.
    Management of the office365 Collaborative platforms

  • AXA Technology Services - Service Delivery IT Operations Manager

    Nanterre 2005 - 2010 Managed a Service Delivery Department specialized in CRM and Contact Centers Platforms and infrastructrures business project implementation and 24*7 support with expertises in SIEBEL, CTI and middleware architectures

  • AXA TECHNOLOGY SERVICES - IT Business Projetcs & Service Delivery Manager

    Nanterre 2005 - 2010 Management of an IT Life insurance Project Portfolio ( 10+ project managers managed)
    Management of IT infrastructures Virtualization program (VMWARE) - 2,000+ virtual servers.
    Management of Contact Centers Build & Run Department (CTI Genesys, CRM SIEBEL, Filenet BPM, ) - 50 FTE, 8,000 business users

  • AXA GROUP SOLUTIONS - IT Projects & Operations Manager

    Nanterre 2002 - 2005 Designed, built and implemented new web-based business solutions & platforms for AXA Group Business companies (eLearning, eProcurement, eHR, web portals, content management solutions, ), working from the PoC and Business case / opportunity study early stages through the technical implementation & rollout phases.

  • T Online France / Deutsche Telekom - IT Operations & Datacenter Manager

    2000 - 2002

  • Neuf Cegetel - IT Project Manager - CRM & Billing

    Boulogne-Billancourt 1998 - 2000

  • Cap Gemini - Telecom & Media - IT Project Manager, Architect, Software Development Engineer

    1993 - 1998

Formations

  • INSEAD - AXA (Paris)

    Paris 2009 - 2010 AXA Executives Telemaque Management Program

    International Executive Training

  • Sup' Galilée ( ISPG)

    Villetaneuse 1991 - 1993 ingénieur Telecom

Réseau

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