Mes compétences :
Hôtellerie
Informatique
Communication
Entreprises
Pullman Hotels & Resorts
- Relation clientèle
2013 - maintenant
Grand Hotel Mercure Croisette Beach Cannes
- Sales & Business Development
2012 - 2013- Animer le portefeuille client et développer les prospects,
- Refonte et mise en place au quotidien de la base de données clients,
- Suivre et analyser les performances des clients,
- Participer à des actions commerciales.
- Réaliser les entretiens avec le client pour des préparations complexes, en relation avec le responsable commercial
- Construire les argumentaires de vente et adapter l’offre aux différents types de clients.
- Développer de nouveaux "outils " commerciaux et de communication
- Mise en place de nouvelles actions commerciales notamment sur le marché chinois
(avec actions de prospection "terrain" sur certains marché)
Accor
- Animation du Réseau Hôtelier
Paris2012 - 2012- Assistance à la conception et à la mise à jour des outils de formation
- Elaboration et suivi du plan de communication interne
- Gestion de campagnes d’information via e-mailing
- Refonte et mises à jour régulières du site intranet
- Coordination avec le Hôtel Help Desk
Sofitel Luxury Hotels and Resorts
- Guest Relations Officer/Manager
Malabo2011 - 2011As a GRO/GRM in 5 star international hotel, my main resposibilities and objectives were as follows:
1. Welcome and bid farewell to all VIP guests, stay in touch with in house VIP guests, Take care of their movement in the hotel and make courtesy call to them to ensure their comfort and satisfaction.
2. Setup for VIP and regular guest, inspect room, issue amenity request to relevant department and make sure the amenities were delivered in room before guest arrival.
3. Handle guest complaint diligently and processionally.
4. Provide information to guest relating to city, tour, transportation etc.
5. Regularly hotel premises patrol to ensure all outlets and hotel facilities are in order.
6. Constantly check on staff appearance and grooming.
7. Receive and disseminate message and information to hotel management and staffs concerned.
8. Log incident and guest comments on AM logbook and send to hotel management.
9. Handle lost & found to ensure the guest belongings are properly stored and returned.
10. Deal with accident relating to guest / staff or hotel properties, follow the procedure and report to the hotel management for further action.
As a French / English and Chinese speaking in hotel, I also act as a language teacher to train hotel staff French as well as English business writing.
SKEMA Business School
- Housing Services Manager
Lille2010 - 2010- Contacted owners
- Negotiated partnerships with student residences and hotels
- Content draft and updated the housing database
- Helped students in their research
Interculture Association
- President
2009 - 2010- Board recruitment (30 people)
- Event organizer (forum, exhibition, fair)
- Trip organizer (Paris, Marseille, Monaco, Cannes) for +50 students in average
- Treasurer (€15.000 budget)
- Team leader, Marketing and Communication
