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Granit SAHITI

Etoy

En résumé

Web passionate, customer and results oriented, with more than six years of professional experiences, I appreciate working in contact with customers in a multi-cultural, international and dynamic environment.

I acquired a mix of competences between Business intelligence, Product Integration and Customer Service. My experience in customer service and pre-sales allowed me to develop excellent communication and interpersonal skills with a strong customer focus. Interact with people from different cultures, countries and time zones have given me an open mind and a great flexibility in my work. My current position shows my ability to take responsibility. I cultivate a spirit of initiative and a great creativity. I recently graduated from the Haute Ecole de Gestion in Geneva with a Bachelor of Science in Business Administration and with a specialization in marketing, web-marketing and e-business.

Mes compétences :
Service client
Marketing
Communication online

Entreprises

  • RightSprint SA - Customer Service Manager

    Etoy 2013 - maintenant ° Customer service and customer support procedures management
    ° Coordination of rightSprint marketplace prototype project with an external partner in Barcelona (regular trips on site)
    ° Participation in the creation of a complete marketing plan for the launch of a new version
    ° Management of internal and external trainings about the application (web training and on site)
    ° Management and coordination of dedicated outsourced testing teams (in SCRUM methodology)
    ° Business and customer requirements definition, business process design and writing functional specifications and Test Cases
    ° Participation in business development decisions / establishment of a business model and sales strategy

  • RightSprint SA - Customer Service Executive

    Etoy 2010 - 2013 ° Customer management and customer support procedures establishment
    ° Definition, implementation and test of a complete online back-office system
    ° Training of the application (web training and on site) / Online customer print documents reproduction for démonstration
    ° Participation in the web marketing activities in collaboration with the marketing team (Google Analytics, positioning, SEO)
    ° Tests performing and coordination of outsourced testing teams (in Belarus and India) (in SCRUM methodology)

  • Astramedia SA - Consultant Média en service extérieur

    2010 - 2010 ° Acquisition of new customers and monitoring of existing customers for Astramedia publications on the internet

  • IJobU SA - Content coordinator

    2009 - 2009 ° Coordination of internal and external communication
    ° Monitoring of customers and partners
    ° Création of technical specification and wireframes
    ° Management of the outsourced development teams (India and Mauritius)
    ° Working to the integration of SugarCRM
    ° Validation of all new releases and new functionalities

  • MFG.com Europe - Financial analyst and IT coordinator

    2008 - 2009 ° Account Analyst in direct support of the CFO (monitoring of sales and payments)
    ° Creation of internal statistics

  • MFG.com Europe - Business Analyste

    2008 - 2008 ° Business Analyste for SRM / Sourcing Software on the product management team
    ° Testing the application
    ° Approvement of new releases

  • MFG.com Europe - Customer support executive

    2008 - 2008 ° Customer Service Executive in charge of the German speaking market
    ° Creation of an Access DBA for sales management

  • Iomedia Communication SA - WebPublisher

    2006 - 2007 Trainee for my professional commercial maturity as a web developer and web project manager
    ° Websites creation project management
    ° Contact new customers for new websites creation
    ° Websites development with php/mysqul, xml, css

Formations

  • Haute Ecole De Gestion (Carouge)

    Carouge 2009 - 2013 Bachelor of Business Administration (BBA)

    Bachelor in business adminstration part time
    ° Major in : Marketing & E-commerce to the HES-SO in Sierre (Launch and animation of the wine online shop www.vindici.com & Participation to the "Google Challenge 2013")
    ° Minors in : « Business and organisation communication » and « International Marketing [in English] »

  • Ecole Supérieure De Commerce

    Sierre 2002 - 2006 Diploma of comercial higher school with maturity + CFC as a business computer scientist

    École supérieur de commercie de Sierre
    Diploma of comercial higher school with maturity + CFC as a business computer scientist (Billingual), Business/Commerce and IT Management
    2002 – 2006

    Billigual school (French - German)
    Specialization in IT management (CFC d'informaticien de gestion)

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