Menu

Guillaume TOUTUT

Saint-Priest France

En résumé

Mes compétences :
Microsoft Windows
Microsoft SMS 2003
Microsoft Outlook
Citrix Metaframe
Active Directory
Change Management
Cisco Switches
ITIL Foundation V3
Négociation contrats
Gestion d'équipe
Formation
Nexus
complex infrastructure Maintenance
budget Design / Deployment
Transversal Management
Responsible for distributing applications
Microsoft Windows 2003 Server
Microsoft Office
Microsoft Exchange Server
Manage Systems Management
Fiction
Continuous Improvement
Citrix Winframe

Entreprises

  • Renault Trucks - Network Team Leader

    Saint-Priest France 2010 - maintenant Transversal Management of a 10 member’s international team
    Ensure execution, follow up and report on agreed performance indicators
    Drive continuous improvement to deliver according to agreed estimations
    on cost, time and quality
    Establish guidelines, work instructions and coaching
    Key account manager: supplier relationship & budget
    Design / Deployment of complex infrastructure
    Maintenance & lifecycle of services
    Teacher for Apprenticeship

  • Windows Back-office Experimented - Technician

    2006 - 2010 : Responsible for distributing applications in Expert on SCCM technologies
    Design of a collaborative web space for a global team
    Customer Support Management

  • Volvo Trucks - Technicien Back-office

    saint priest 2006 - 2010 Technicien Back-office Windows Expérimenté
    Représentant au change management board
    Infrastructure Production Windows Global
    Responsable de la distribution d'applications France (10k users)
    Pilote de cellules de crise
    Référant sur les technologies SCCM
    Conception d'un espace de collaboration pour une équipe globale
    Problem Manager (ITIL)
    Gestion du support client
    Missions à forte visibilité client, refonte du réseau de l'usine moteur de RVI ,

  • Collaborative - Applications Technician & Level 2 support

    2005 - 2006 : Collaborative Applications Technician
    Level 2 support in Europe on Windows SharePoint Service
    Support specialist Exchange/Outlook
    Knowledge Base builder
    SSII



    Service Desk Coaching

  • DCS EASYWARE - Technicien

    Lyon 2005 - 2006 Technicien applications collaboratives
    Windows SharePoint Service Assistance niveau2
    Support spécialisé messagerie Exchange/Outlook
    Capitalisation dans une base de connaissance
    Formation du Service Desk

  • SSII - Infrastructure Technician

    2002 - 2005 Support and installation Gold Microsoft / Citrix
    MS Office support (5k to 10k tickets/month)
    Training & Coaching of the new hotliners
    Support Microsoft Clients

  • Fujitsu - Technicien généraliste

    Asnières sur Seine 2002 - 2005 Support et installateur Gold Microsoft / Citrix
    Suite Office (5k à 10k appels/mois)
    Formation des nouveaux hotliners
    Support Clients Microsoft Windows (NT4/98/2000/XP)

Formations

Pas de formation renseignée

Réseau

Annuaire des membres :