Hassan MOHAMED

En résumé

Entreprises

• ExperTech Inc. - Desktop Systems Specialist

  2012 - maintenant * Received clients' requests through BMC Service Desk Track it. ;
  * Remotely supported Windows 7 OS, Vista and XP. ;
  * roll out from the Domain Server the Windows 7 Operating system with its installed
  applications on fixed personal workstation and laptops in a large network
  of about 2500 computers.
  * Troubleshoot end-user computers to solve issues related to boot file corruption.
  * Manually installed BMC Track it software on personal computers in the domain
  to help users interact with the service desk and send tickets.
  * Roll out drivers on personal computers to help users to print documents
  on their assigned printers.
  * Installed mouse's drivers on user's workstations. ;
  * Troubleshoot MDM service for existing Users to change passwords or
  installed new applications on their BlackBerrys.
  * Activated new accounts for new users and added them to their Groups.
  * Troubleshoot MDM solutions and Exchange Server to help users to get access
  to their emails.
  * Changed monitors on fixed computers and installed their drivers in the
  Operating System.
  * Adjusted user's settings for new monitors. ;
  * Manually logged in personal computers as an Administrator to troubleshoot
  MS Office 2003 and 2010 software to reinstall missing files.
  * Installed printers to users' workstations with the web based application
  iprinter.
  * Administered users' accounts from web based Novell Zenworks 11's
  imanager and supported many integrated applications (Novell GroupWise ...etc.)
  it contains in a Windows XP Environment.
  * Managed from Console one users' accounts and gave them
  authorizations and rights they needed according to the groups
  to which they belonged through the Domain.
  * Set up VPN connections for clients and enforced them with Endpoint
  Security based on the device's location to access their resources
  from home through the company's intranet.
  * Provided 2nd level technical support. ;
  * Assisted users with automation desktop build processes and
  Packaging applications.
  * Created problem and resolution logs for help desk activities.
  * Escalated more complex problems to senior support personnel. ;

• CSC Computer Systems Corporation - Desktop Systems Specialist

  2009 - 2012 * Remotely interfaced with end users to resolve moderately complex problems concerning system functions reported through a Magic problem ticket.
  * Updated client information or address in the Magic database as required.
  * Provided the initial point of contact for technical help to users experiencing problems with the use of network hardware, software and applications.
  * Respond to incoming calls received by CSC Service Desk, which includes troubleshooting and responding to user problems over the telephone.
  * Isolate problems and give follow-up instruction as required to reduce the overall number of trouble calls.
  * Troubleshoot the Trust Fund Accounting system CACTAS ;
  * Conduct follow-up activities with clients to ensure all problems are resolved to the client's satisfaction, according to Service Level Agreements.
  * Provided user's and network support in a Windows XP environment.
  * Used Windows Server 2003 Active Directory in the Windows Management Console to manage users' accounts. ;
  * Performed, installed, moved, added, and changed (ICMS) activities based upon prescribed procedures and processes.
  * Diagnosed problems, initiated scripts or patches loads to implement the activity.
  * Escalated unresolved issues or problems and provided alternative courses of action. ;

• EDS Canada Inc. - Infrastructure Specialist & Network Security Engineer

  2006 - 2008 * Working primarily with Cisco PIX/ASA and Checkpoint firewall technologies, including IPSec VPN and Bluecoat Proxy.
  * Rolled out windows XP Operating System on personal computers from an ghost image stored in the Domain Server.
  * Responsible for design and engineering of firewall systems, vpn's and web proxies for internal and external clients.
  * Responsible for ensure client requests meet security guidelines and best practices.
  * Ensuring all the completion of documentation is completed thoroughly and follows the ISO review processes.
  * Responsible for costing of projects, which includes purchasing of hardware and estimation of time for engineering and deployment tasks.
  * Responsible for leading projects and interfacing with application, network and project based client teams.
  * Responsible for attending meetings and ensuring engineering tasks are completed prior to implementation.
  * Responsible for attending all project deployments that I have been assigned to ensure a successful implementation.
  * Responsible for supporting and mentoring team members when required. ;

• EDS Canada Inc. - Infrastructure Specialist - UNIX Support

  2003 - 2006 * Working primarily with Sun Solaris (UNIX). ;
  * Day-to-day system administration and maintenance. ;
  * 24x7 on-call, change and ticket queue rotation among an eight member team.
  * Tasks include (but not limited to) user administration, application support and hardware support.
  * Responsible for interfacing directly with application and hardware vendors. ;
  * Responsible for scheduling all operating system patching, software upgrades and hardware upgrades and maintenance for specific clients. ;
  * Attend weekly client and internal team meetings to keep all client and internal team aware of any upcoming changes or issues. ;
  * Responsible for submitting and seeking approval of change management requests. ;
  * Proficient in trouble ticket management procedures.

Formations

• Universite D'Ottawa (Ottawa)

  Ottawa 2009 - 2012

• Ecole Africaine De La Météorologie Et De L'Aviation Civile (EAMAC) (Niamey)

  Niamey 1995 - 1997 Diploma
  
  EAMAC (African School of Aviation and Meteorology) Niamey, Niger

• University Of Rennes I (Rennes)

  Rennes 1991 - 1994 Diploma

Réseau

• Djamel AZZOUG

• Driss TAOURATI

• Jade ST-LAURENT

• Jean-Charles BENOIT

• Kamel TOUAHIR

• Kimba Fouta IDRISSA

• Marie Emmanuelle KOUADIO

• Sabrina TIDJINI

• Thomas BURELLI