Multinationale Américaine, N° 1 mondiale dans l’aménagement d’espace de travail
- Key Account Manager
2011 - maintenant
- Prospect for new businesses/markets in the allocated geographic area
- Elaborate and implement sales strategies for new accounts to attain company sales goals and profitability
- Develop and initiate sales strategies to reactivate dormant accounts
- Focus on growing and developing existing clients, together with generating new business
- Develop a consultative approach, using the Spin Selling Method, which focuses on asking questions, actively
listening, and providing solutions based on clients' specific problems identification process
- Plan and prepare a presentation of a well thought out and executed solution to bring value to
customers’ business issues and help winning a competitive sales opportunity
- Lead negotiations, coordinate complex decision-making process, and overcome objections and closing sales
- Manage all the phases of sales projects from conception to delivery and overseeing the invoicing and collection
- Manage a sales pipeline by sales stage in order to preserve forecast accuracy
- Accurately forecast annual, quarterly and monthly revenues
- Make sure that CRM tool is kept up to date with account activities, opportunities and contacts details
- Ensure efficient and effective attainment of revenue and associated targets for the geographic sales zone
- Ensure that all income is efficiently recorded and provide analysis using the organizational database
- Prepare and transfer my activities reports to my managers
- Represent the business at conferences, trade fairs and networking events
Agence Spéciale Tanger Méditerranée TMSA - Zone Franche Logistique
- Customer Relationship Manager/Responsable Relations Clients et Administratif
2008 - 2011
Mission: Participating in the launch of the Logistics Free Zone of 250 ha located within the port area, the LFZ is dedicated to value-added logistics activities (assembly, packaging, kitting, etc.). It offers for rent a full range of property including warehouses, offices and serviced land plots.
Accomplishments:
- Participate in the preparation and presentation of marketing forecasts, pricing surveys, competitor intelligence and marketing plans such as understanding market size and potential, industries, key customers and growth opportunities
- Contribute to the development of the pricing strategies, balancing firm objectives and customer satisfaction
- Contribute to the development of the marketing tools, including brochures, advertising, website and all sales support documents and tools
- Manage the development of the legal documentations, lease contracts’ templates and create a database to better organize, maintain and electronically track these documents
- Participate actively in increasing sales and market share especially in the launching period.
- Work effectively as a team member and orchestrating the internal and external resources needed to effectively manage the sales process
- Collect and analyze sales data to prepare exhaustive marketing and sales performance reports to top management
- Incorporate and install a one stop customer care to help investors setting up their companies in the logistics free zone and support their day to day activities
- Develop comprehensive understanding of customers' industry challenges and objectives to appropriately address their needs
- Manage clients database and collecting information to measure the quality of services delivered
- Make sure that all customers derive maximum value and benefits from our services and identify expansion opportunities to ensure growth
- Guide customers to the contract renewal to minimize customer attrition.
- Effective and prompt management of customer feedback information and manage the customers
complaints
- Represent the business at conferences, trade fairs and networking events.
