Hichem REBAI

En résumé

Entreprises

• Sofrecom - Integration, validation and L3 support Manager

  Vincennes 2012 - maintenant Responsibilities:
  
   Leading validation and integration of all the services running on FCC platform (Build Phase)
   Ensuring production deployment of Fixes/Evolutions according to defined deadlines and production constraint such as 24/7
   Leading the L3 Support on RUN phase. Providing workarounds for production incident and deal with suppliers for bug fixing
   Vendor management and releases negotiation according to the defined SLA
   Making sure all service management process are applied (SLA, OLA, CAB/E-CAB, Release Mngt, Bug Fixing Crises Mngt, Support Mngt)
   Working closely with OBS to prioritize and optimize deliveries and define future strategy to ensure continuous scalability and flexibility of the FCC solution
   Providing reports and KPI of the production services and ensure that service quality standards are constantly maintained
   Dealing with crises situation and assuring dedicated meeting with stakeholders to solve urgent and complicated issues
   Lead technical meeting with both providers and customer
   Contributing on new projects definition with business owner on Think&Design Phase. i.e analyzing feasibility of the incoming projects and provide technical recommendation
   Coaching team and help them to improve their technical and soft skills.
  

• SofAtHome - Technical Expert - Software Quality Assurance Engineer

  2011 - 2012 Responsibilities:
   Manage client’s requests
   Report software issues and defects
   Simulate and Manage operator’s platform (DSLAM, Linux Servers)
   Investigate on Network depending issues and report analyzes to client
   Ensure delivery according to plans
  

• LG Electronics - Software Engineering - Quality assurance Leader

  Villepinte 2011 - 2011 - Software assessment, e.g., software tests and validation, reliability models and test and diagnosis procedures
  - Requirements analysis, issues analysis and monitoring, risk analysis, software reliability analysis
  - Consultation with all involved parties concerning the progress of projects and technical issues in development of software
  - Implementation of software testing procedures and test automation
  - Estimation of software quality by defining Quality-Gates and controlling the deliveries accordingly
  - Documentation of software program development and testing (specification, requirement, historical issues)
  - Contribute in software Dev process definition and improvements and ensure up-to-date internal software quality control process
  - Software project management, e.g., schedule and organizational issues, resources allocation and workload estimation
  - Development of plans and actual implementation of modifications for existing systems

• LG Electronics - Quality Assurance Engineer, Team Leader

  Villepinte 2010 - 2011  Manage a team composed of 6 validation engineers.
   Ensure the availability and allocation of resources and provide required support to them during validation phases
   Define and organize accurate test plans for each project and periodically report the status to Model Managers
   Analyze encountered problems and manage software issues
   Participate in definition of new ideas to improve and optimize tests

• SAGEMCOM - Embedded Software Testing Engineer

  Rueil-Malmaison 2008 - 2010  Create test plans according to clients specifications (Telecom Italia & France Telecom)
   Setup, configure and test Gateways
   Configure and manage servers (VoIP, ACS, …) according to tests cases needs
   Analyze and characterize issues and provide investigation report to Managers
   Test automation
   Simulate Client’s DSL platform.
   Servers administration: DHCP, FTP, DNS, VoIP, ACS

Formations

• Ecole Supérieure Des Communications De Tunis (L'Ariana)

  L'Ariana maintenant

• Higher School Of Communication Of Tunis (Sup'Com) SUP'COM (L'Ariana)

  L'Ariana 2005 - 2008 Telecom

• Preparatory Institute Of Engineering Studies Of Sfax (IPEIS) (Sfax)

  Sfax 2003 - 2005 PC

Réseau

• Amine ZAAFRANE

• Chérni LASSAD

• Hella BENGAIDA BHOURI

• Imene HAFSOUNI

• Khadija REBAI

• Moez BEN ABDALLAH

• Rafik DAHMEN

• Soumaya JLASSI

• Yousra BOUZID