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Zohra BELABED

Lognes

En résumé

CCNA Certified.
Trained and certified in 3G networks (UMTS, HSDPA, LTE).SFM (SUPCOM) Group.
ISTQB expert
MS SQL server 2008 (Advancia) Training.
HP Quality Center.
Eclipse Bugzilla
JIRA
FIX
Windows Server.
Advanced Linux System administration Training - SmartFuture
ITIL V3 Foundtation Training : Service Strategy, Service Design, Service Transition , Service Operations and Service Improvement.

Mes compétences :
ITIL Foundation V3

Entreprises

  • SUNGARD - Technical Support Engineer

    Lognes 2012 - maintenant Technical Support Engineer at SUNGARD:
    Monitoring et troubleshooting « SunGard Global Network » applications: Assistance
    client dans le déploiement maintenance des applications des data Centres prod, preprod and UAT.
    Level 2 support: assistance of Client Support teams , clients and S
    Dev teams , investigation and resolution of critical issues related to applications ,
    environments with the highest SLAs:
    • Products: SGN funds, Securities, STCM, 22C2
    • Environment: Windows servers, Mainframe, web services,
    • Protocols: FIX Protocol, FTP/SFTP, ITIL,
    • Monitors: Nagios/EON/Icinga administration.
    • Troubleshooting dans les environnements physiques et Virtuels.
    • Scripting Shell.
    • Tech Support DataCenter Malvern Pennsylvania.
    • Support AIX parc, System Administration.
    • Support Oracle DBs: EOD, patch, Jill, Build, Upgrade.
    • System Account Administration.
    • Backup and Restore.

  • Sagemcom - Validation Engineer

    Rueil-Malmaison 2011 - 2012 Validation of SOA Architecture
    Network Monitoring
    Network Services with CloudStack
    Network Security
    XML & WSDL Programming
    TEST Coordinator
    Linux Administration
    Validation AMAZONE CloudStack
    Simulate & Testing Web services entities
    Automated test

  • LG - Validation Engineer

    Villepinte 2008 - 2012 Mobile Validation and Testing
    Checklists Creation
    Checklists Managment
    Power Save Testing
    Issue Detection
    Product Delivery
    Microsoft Product Coordinator

Formations

  • ESPRIT (Tunis)

    Tunis 2009 - 2013 Computer Science Engineer

    Computer Science Engineering

Réseau

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