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Hugues HARLEZ

Saint-Ouen

En résumé

Accountable towards customers and own management for IT projects and services delivery within budget, time and scope with the state-of-the-art quality. Several experiences in leading multi-million € programs and concurrent projects for different kind of business areas and clients.

♦ Project direction and supervision from initiation to closure
Project planning, direction and monitoring. Accountable for the quality assurance and continuous improvement process. Risk management. Situation management.

♦ Organization setup and governance
Setup of teams and horizontal structures ensuring the most efficient integration with customers and third parties organizations. Experience in dealing with both onshore and offshore staff (Global Delivery model). Stakeholders coordination, governance setup.

♦ Human resources management - more than 50-people team management
Projects resourcing. Staff’s career management: mentoring, professional development plan, performance monitoring. Recruitment.

♦ Business development - contribution to the business growth within the accounts portfolio

♦ Customers ant third party suppliers contracts and relationship management
Accountable for the compliance with contracts commitments.Relationship building with customers and suppliers, addressing up to the CxO level.

♦ P+L management - 10 M€ budget management
Accountable for the profitability of the organization and managed programs/projects: budget management, forecasts, costs control. Invoicing.

♦ International experience working for Tiers1 accounts
Orange, SFR, Bouygues Telecom, BNP Paribas, La Poste, Telefónica, Vodafone, BBVA, Optimus and Novis, Vivo, Crédit du Maroc.

♦ Multi business and technological domains and solutions
Retail e-commerce (hybris). Health data management (Semarchy MDM convergence). Banking BPM case management (Pega PRPC). Telecom OSS (TeMIP) and BSS (BSCS), ...

♦ Languages
French (mother tongue)
Spanish (bilingual proficiency)
English (professional working proficiency)

Mes compétences :
Gestion de projet
Télécommunications
Delivery management
Business Process Management - PRPC
E-commerce
Gestion de programme
Hybris
ITIL Foundation V3
Project Management Office

Entreprises

  • Gfi Informatique - Program Manager

    Saint-Ouen 2011 - maintenant Leading multi-million € IT programs in the industries, transportation, services, retail distribution and public sector area.

  • Pegasystems Inc. - Service Delivery Manager Southern Europe (France & Spain)

    Paris 2008 - 2010 Professional services delivery for the deployment of Pega PRPC-based BPM projects across the region.

    ♦ Projects operations support working close to the Engagement Leaders and Practice Leaders for the accounts portfolio (BNP Paribas, BBVA, Transcom, ...). >2 m€/year budget.
    ♦ Business development activities in coordination with the Practice Leaders and Account Executives.
    ♦ People management: 20 direct reports (+100% in 1 year). Creation and management of the 1st junior consultants hub in Madrid for Pega Inc.

    ► Achievement: development of the Professional Services presence (+100%) within the Southern Europe region.

  • Sopra Group - Delivery Manager / Head of Telecom department at the Spain Nearshore Services Centre

    Paris 2005 - 2008 Responsible for IT projects and services delivery in an offshore model for final customers based in France.

    ♦ Construction and management of the Telecom department reporting to the Services Centre Director and to the Sopra Group Telecom division in France: >5 m€/year budget, 50-people team management, regular department activities reporting, active part in the management board of the Services Centre.
    ♦ Supervision of the projects delivery execution and customers relationship management with regular reporting (steering committees): up to 20 projects and services transferred from France, up to 6 engagements managed in parallel (>10.000 man-days/year).
    ♦ Program #1 (Orange France): Telecom self-care CRM webs for the internet and multiservices offering management, residential customers. Projects development and maintenance activities. >1 m€/year budget.
    ♦ Program #2 (SFR): mobile network configuration management applications. Projects development and maintenance activities. >1 m€/year budget.
    ♦ Project #3 (OBS): contracts management system (order management & provisioning) for the carrier offering to the enterprise customers. Projects development and maintenance activities. >1,8 m€/year budget.

    ► Achievement: construction in 2 years of the 1st department in the Services Centre, and increase of the recurrent business (from 2 to 6 long-term projects in Application Management mode).

  • Atos Origin - From Projects Manager to Project Director

    Bezons 1999 - 2005 Projects and services management within the assigned accounts portfolio. Project direction and supervision of the solutions delivery and maintenance. Coordination of local and virtual teams from shared services centres in Spain, Germany and US. Customers relationship management. Business development. Costs control (global budget ±2 m€).

    ♦ Project #1 (Vivo): customization of the BSCS product (CRM, billing & rating…) for a carrier mobile operator in Brazil. >1 m$ budget. 25-people international team.
    ♦ Projects #2 (Optimus/Novis, Uni2): application management activities, professional services and presales on BSS systems for carrier operators in Spain and Portugal. Contracts management. >2 m€/year budget.
    ♦ Projects #3 (Auna, Telefónica, ...): design, implementation and deployment of BSS Front-End applications (Local Number Portability and Automatic Preselection) for several operators in Spain (new Spanish Telecom market regulation). 15-people team.

    ► Achievement: internationalization of the BSS activities within Atos Origin Spain Telecom department.

  • Bouygues Telecom - Senior Software engineer

    Meudon 1997 - 1999 Senior developer responsible for software integration of the OSS TeMIP network management platform.

    ♦ Project #1: OSS SDH platform software integration strategy definition, activities planning, tests plans writing coordination, tests execution monitoring, main users’ interface during User Acceptance tests phase.
    ♦ Project #2: OSS GSM/DCS platform software development.

  • GIAT Industries - Software engineer

    Versailles 1995 - 1997 Software developer in the defence systems R&D department.

    ♦ Development of an user support application for specifications and design of defence systems.

Formations

Pas de formation renseignée

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