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Ibtissame KANDSSI-LAKHMAISS

Puteaux

En résumé

Good relationship, listening and reactivity with good communication and language skills (French, English, Spanish and Moroccan), working well both in a team and under own initiative. Friendly and approachable with an eye for detail.


Mes compétences :
Rigoureuse et capacité d'adaptation
Logiciel Cegid Colombus
Pack Microsoft Office
Mobile
Sens des relations humaines
Ouverture interculturelle
SAP ERP
Lotus Notes
Développement commercial

Entreprises

  • Sony - Customer fullfilment Specialist & Demand planner

    Puteaux 2017 - maintenant

  • Total - Customer Responsible

    COURBEVOIE 2016 - 2017

  • SCA - Hygiene Products and Forest company - Lotus/Tork - Customer Responsible

    2015 - 2016 - Management of a customer portfolio
    - Customer loyalty by providing them personalized advice and service
    - Portfolio Expansion closely with the marketing department and sales
    - Treatment of computerized controls
    - Ensure compliance rates and delivery times
    - Application of promotions
    - Customer relations: maintain a quality service, provide to customers the technical datasheets and inform them of changes and developments ranges
    - Deal with price and logistic claims: set up and monitor files, assets issued
    - Reporting information to the hierarchy
    - Report writing

  • @Smoothie - Sales Representative - London, UK

    2015 - 2015 - Support to the establishment of business operations for the final customer
    - Management and monitoring of advertising campaigns at the point of sale
    - Loyalty of the client
    - Orders and Inventory Management
    - Relationship with suppliers
    - Business development: network development on the London market
    - Planning, organizing and monitoring appointments with the selected prospects
    - Processing and updating the customer database
    - Sales organization and activity monitoring
    - Reporting information to the hierarchy

  • Red Bull - Customer Responsible ON&OFF Premise

    Paris 2014 - 2014
    - Maintain relationship and interface with customer Red Bull HQ and logistics partners
    - Support to KAMs : added sales, opening new customer accounts
    - Monitoring and managing orders and inventory
    - Management of litigations ( logistics, price…) and invoicing ( create returns and credit/debit note…)
    - Operations follow-up (check all orders and product availability)
    - Develop and maintain EDI with customers by the computerization of orders

  • Soleil Sucré - Export Sales - Group DECS - Gennevilliers, France

    Gennevilliers 2011 - 2013 FRANCHISE NETWORK MANAGEMENT OF SOLEIL SUCRE BRAND
    - Organization of export operations
    - Management of orders (data input, order form drafting ...)
    - Sales and inventory : customer analysis
    - Support to the establishment of commercial actions to maximize sales
    - Client appointment organization: presentation of new collections, reporting activity, targeting n + 1
    - Canvassing : National and international franchise network development
    - Conduct market research to identity new business opportunities
    - Foreign branches client activity monitoring : meetings in : Morocco, Spain

  • DECS Lingerie - Gennevilliers, France - Temporary Import-Export Representative

    2011 - 2011 FRANCHISE NETWORK MANAGEMENT OF SOLEIL SUCRE BRAND
    - Management of customer relation
    - Follow and shipping management
    - Transport organization
    - Management of orders
    - Launch invoicing process ( on-line and manual)
    - Dealing with claims
    - Interface between clients and accounting
    - Document translation and formatting

  • Cotation Export - Paris - Temporary Consultant Export

    2010 - 2010 CUSTOMER CANVASSING
    - Linking exporting firms with experts from international carriers
    - Development and consolidation of customer database
    - Rating qualification : quotation of insurance and freight transportation established at the request of customer specifications

  • ARJ consulting - Barcelona - Temporary Consultant Export

    2009 - 2009 CANVASSING AND FOLLOW UP CUSTOMER
    - Development of business strategy over time (identifying target customers and how to reach them, developing a sales spitch…)
    - Canvassing by email or telephone French producers and Spanish distributors
    - Development and maintenance of customer portofolios
    - Formalization of business proposals
    - Client Monitoring, updating customer databases and updating documents to send to prospective customers
    - Follow-up and evaluation of prospecting results

Formations

  • Ecole Sciences-U Groupe IPAC (Paris)

    Paris 2011 - 2013 Specialized in International Trade

    Main courses : Management,Marketing,Communication,Negociation,Purchase,Project monitoring

  • Université Du Maine (Le Mans)

    Le Mans 2010 - 2011

  • Lycée Marguerite Yourcenar (Le Mans)

    Le Mans 2008 - 2010

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