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Ingrid SANTISTEBAN

LYON

En résumé

Après avoir obtenue mon Bachelor Responsable commercial et marketing a l’Idrac Lyon en alternance, j’ai choisi de développer mes compétences à l’International.
J’ai passé 4 ans en Australie afin d’approfondir mon anglais, diversifier mes expériences professionnelles , approfondir mes connaissances et acquérir deux autres diplômes (Certificate III English written and spoken, Diploma Leadership and Management).
De retour en France, à Lyon plus précisément, je compte prochainement m’installer vers Annecy voir Aix les Bains afin de trouver une entreprise en Suisse dans laquelle je pourrai m’épanouir, utiliser mon anglais et contribuer à son évolution.
Je suis une personne très persévérante, ambitieuse, dynamique, qui a envie d’avancer, d’évoluer et à l’écoute.

An accomplished Sales Representative/Customer Relations Representative from a Negociation, Communication and Marketing background, whose experience in customer service is combined with outstanding skills in :
▪ Successfully identifying customer needs
▪ Managing quality control of information and products
▪ Providing solutions in challenging work environments

I got my Bachelor in France and then I moved to Sydney in Australia. I spent 4 years there.
I have chosen to live in Australia for many reasons. Improve my english level, get more skills and use my previous ones. I have a long worked in addition to my studies in hospitality and Industry. Versatile, I can adapt to any situations. Highly invested in my work because I’m motivate and passionate person.
All achieved with enthusiasm, professionalism, energic and passion for efficiency.
I’m back in France, in Lyon and decided to moving soon closer to Switzerland like Annecy or Aix les Bains. If i chosen to work in Switzerland it’s just because I want to keep going to speak in English and finally find a good company, develop myself, to use my knowledge, and contribute to the company’s evolution.

Excellent interpersonal skills
​​Pragmatic approach to challenges
Team spirit and initiative​​
Dynamic, Persevering, Courteous Ambitious
Time Management​​​
Pro-active and able to work to deadlines
Ability to multi-task​​​
Outgoing, friendly and positive personality

-Able to work independently as well as a dedicated team player.
-A proven ability to work under pressure and with people of diverse cultural.
-Successful sales techniques resulting in increased business opportunities.

Mes compétences :
Ambitieuse
Persévérante
Dynamique
Microsoft office
Microsoft excel
Microsoft powerpoint
Microsoft word
Microsoft publisher
Microsoft outlook

Entreprises

  • Nick’s Seafood Restaurant - Head Receptionist

    2017 - 2018 Darling Harbour - Sydney
    Capicity 450 seats and over $15 M Turnover.
    -In charge of yacht in the Harbour (orders/bookings by phone)
    -In charge of daily takings (opening/closing cashier)
    -Helping the floor when needed (taking orders/running food…)
    -Assisting managers on any procedures and service
  • Bonjour Café - Waitress and Cashier

    2017 - 2018 Sydney – Australia
    -Supporting Chef
    -Coaching and training part of the team
    -Leading events off site
    -In charg of the Cafe in the afternoon
    -Managing the staff
    -In charg of cashier and cashiering
  • Direction Générale Des Finances Publiques - Vacataire

    Paris 2016 - 2016 Public finances Lyon- France
    -Unpaid debts/receivables
    -Control and seizure of cheque
    -Recording of Cheques
    -Classification of archives and files
    -Cashiering
    -Plan a meeting
  • Tns Sofres - Investigator

    Montrouge 2015 - 2016 Call center – Lyon - France
    Survey of public opinion by phone in French and in English.
    Nearby Professionals and individuals For INSEE
    Variety of topics which deal with Policy
    ​​​​ Political opinion
    ​​​​ Religion
    ​​​ ​ IT
    ​​​​ Everyday lives
    ​​​​ Income Tax
    ​​​​ Europe
    ​​​​ Other topics
  • Magnamail - Team Leader Picking Packing Processing

    2015 - 2017 Macquarie Park- Sydney- Australia
    Picking Packing Processing Team leader
    -Support for delivery orders and packing for Magnamail
    -Control of the labels
    -Manage a team and assisting managers
    -Control of the shipment of the parcel, to the right destination
    -Polyvalent on each machine
    -Check the parcels if they are complete at the desired order
    -Picking
    -Packing
    -Processing
  • Opéra House Sydney - Waitress and Cashier

    2014 - 2015 Waitress/Cashier at Opera Kitchen- Sydney- Australia
    -To greet the customers
    -Front line customer service
    -Taking orders
    -In charg of VIP section
    -Cashering
    -To advise, to inform tourist about and around Sydney or France.
    -Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Distram Lyon - Sales manager for Cuisine Fusion’s website and Distram Frozen Food

    2013 - 2014 Sales manager for Cuisine Fusion’s website and Distram Frozen Food- Distram- Lyon- France
    Wholesaler / Distributor frozen products

    -Plan and Manage sales team training _ Meeting
    -Responsible for customer satisfaction through efficient store management
    -Customer portfolio creation and communication tools
    -Develop a sales strategy to achieve organizational sales goals and revenues
    -co-ordinate sales action plans for salespeople
    -Monitoring and recovery client
    -Prodived frontline customer service and advice while optimising sales opportunities
    -Organised product presentation according to merchandising criteria
    -Sale of advertising inserts
    -Negotiation prices (food or inserts in website)
    -Implementation of an action plan
    -Develop the website fame and develop the turnover

    Entreprise spécialisée dans la conception alimentaire.

    Développer le CA
    Développer le portefeuille client
    Développer la notoriété
    Conception de maquette
    Vente d'encart publicitaire
    Négociation
    Décrocher contrat d'adhésion concernant notre site
    Suivi client
  • Heatcraft WorldWide Refrigeration- France - Sales manager junior

    2012 - 2013 Designs and markets refrigeration and air equipment
    -Responsible for handling incoming international telephone calls
    -Providing advice, estimates and offer follow up
    -Market researched
    -Sales prospecting to acquire new customers, Sale of spare parts in direct
    -Organised product presentation according to merchandising criteria
    -Maintained stock control with stocking/re-stocking
    -Responsible for customer satisfaction through efficient part and service management and high standards of customer service
  • DINAK France - Sales assistant junior

    2011 - 2012 Gas equipment
    -Responsible for handling incoming telephone calls
    -Appointment setting with engineering consulting firms
    -Manage and reference website for visibily on Google
    -Create articles according to current events

Formations

  • Idrac Lyon (Lyon)

    Lyon 2013 - 2014 Bachelor

    responsable commercial et marketing
  • Idrac Lyon

    Lyon 2013 - 2014 bachelor

    Bachelor développement marketing et commercial
  • Idrac Lyon

    Lyon 2011 - 2013 Bts

    BTS Négociation et relation client

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