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Ingrid TUAL

Cergy

En résumé

Bilingue, titulaire d'un Master en Gestion de l'Information de l'Université du Pays de Galles Aberystwyth avec 10 ans d'expérience dans le secteur de l'information.

> Compétences linguistiques
Je suis bilingue anglais-français et parle ces deux langues sans accent.

> Intérêts
Je m'intéresse à tout ce qui a trait à l'information:
- sa création;
- sa dissémination;
- sa recherche;
- son traitement;
- sa présentation (surtout sur le web, Information Architecture, usability)

ainsi qu'aux innovations technologiques qui peuvent s'appliquer à ces domaines et à la gestion de projets.

Mes compétences :
Aeronautics
Aéronautique
Anglais
Gestion de projet
Knowledge Management
Management
Microsoft Project
Microsoft Project Management
monitoring
Strategic
Veille

Entreprises

  • Spie Infoservices - Technicienne de support bureautique

    Cergy 2008 - maintenant - prise d'appels en anglais
    - support bureautique et sur les applications métier Airbus (niveau 1)
    - traitement des mails d'usagers
    - escalade des problèmes
    - prise en main à distance
  • GDS - Documentaliste Veille d'Informations Anglophone

    2007 - 2008 - Scans the press, the wires, the Internet for information - in English - of interest to our clients in the food and agribusiness industries worldwide;
    - Posts this information in two databases, formatting, indexing and 'pushing' information out to users (Selective Dissemination of Information);
    - Writes summaries in English of articles in English and/or in French;
    - Also writes some articles, e-mailing and/or phoning companies, associations and organisations throughout the world in order to check and add to information found on the web or in publications.
  • Nottingham Trent University - User Support Assistant

    2004 - 2007 - Provided front line support in the use of the library and its IT resource rooms.
    - Answered phone, e-mail and in-person queries relating to the library, its physical stock, its electronic resources and its Virtual Learning Environment (VLE).
    - Trained users on a one-to-one basis in the use of the catalogue, electronic resources (including databases) and the VLE.
    - Answered more complex queries relating to databases such as Business Source Premier, Academic Search Elite, Web of Science, FAME, Lexis Nexis Butterworths, Westlaw.
    - Helped users locate documents/books using various tools.
    - Troubleshooted IT equipment, including printers and scanners.
    - Helped users with IT and photocopying problems.
    - Was also part of the Virtual Reference Working Group looking into the implementation of a virtual reference service.
  • Nottinghamshire County Council - Senior Library Assistant and Library Assistant

    2003 - 2004 - Was in charge of the day-to-day operation of a small branch library.
    - Performed administrative duties such as cashing up and keeping statistical records.
    - Processed stock deliveries and sent stock on as required using the Unicorn library management system.
    - Maintained, shelved, perfect-ordered and weeded stock.
    - Repaired stock.
    - Answered various queries from users with the help of a variety of paper-based and online resources, or referred queries on as appropriate.
    - Used reader advisory tools.
    - Designed displays and used other stock promotion techniques on a regular basis.
    - Attended meetings at area and group levels.
    - Performed regular surveys.
    - Managed my own time and kept to deadlines.
  • Wirral Borough Council - Foreign Language Assistant / Assistante de Français

    2001 - 2002 - Assisted teachers in the classroom in three secondary schools.
    - Designed activities for use with small groups of pupils.
    - Taught small groups of pupils across the 11-18 age range.
  • Wirral Borough Council - Volunteer Library Assistant

    2001 - 2002 - Helped out in two secondary school libraries.
    - Repaired books.
    - Shelved and tidied stock.
    - Answered queries by pupils and members of the teaching staff.
    - Performed administrative duties such as maintaining a list of pupils with overdue items.
  • Université Toulouse le Mirail - Student Library Helper

    2000 - 2001 - Created user records on the system (Horizon).
    - Catalogued items.
    - Taught users of the library how to use the library catalogue.
    - Equipped newspapers and books for circulation.
    - Fetched books from the stacks for users of the library.
    - Shelved books.
    - Performed adminstrative duties.
    - Assisted users with the Internet and CD-ROM databases.

Formations

  • University Of Wales Aberystwyth (Aberystwyth)

    Aberystwyth 2003 - 2006 MSc Econ Information and Library Studies

    Information and Library Studies
  • Université Toulouse 2 Le Mirail

    Toulouse 1998 - 2001 LCE Anglais

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