Résultats examens 2022

En résumé

I am currently working as a Service Manager for Microsoft in Paris suburb, I’ve been working on Microsoft since almost 8 years now starting as a Support engineering and then I have joined Operations team 3 years ago on which I have mainly helped on setting up some MOF/ITIL processes within my organization and also some software/hardware consolidation on the main Parisian Datacenters.

My most famous skillset are basically program management, high level knowledge on Operations , Service Management including ITIL/PRINCE2/COBIT5 fields, Cross team collaboration and negotiation ability … among others of course

I have always been able to establish and sustain excellent relationships with customers and coworkers at all levels. I also have experience in learning and excelling at new technologies when necessary.

Although ITSM remains one of my essential duties, I am quite attracted by the its interaction with Finance related aspects.

Mes compétences :
Gestion de projet
Service Management
Prince 2
Cobit 5
Project management


  • RR Donnelley - IT/Technical Project Manager

    Chicago 2015 - maintenant
  • Microsoft - Service Manager

    Issy-les-Moulineaux. 2007 - 2015  Weekly & Monthly service reviews
     Designing & Implementing ITIL/COBIT best practices among organizations (Establishment of Incident/Problem/Change management processes, RCA, SLA/OLA, Governance appraisal outcomes)
     Release Management, Roll-out Management, Support management all levels.
     Real-time Monitoring & Management of alerting systems
     Program Management of projects end to end from provisioning to decommissioning
     Implementation of KPI dashboards and monitoring indicators
     Schedule of Financial forecast & business expansion
     Decreasing SPOF of platform/architecture


  • University Of Wales (Cardiff)

    Cardiff 2011 - 2015 Master of Business Administration

    Managing Change in Organisations
    Financial Management
    Marketing Management
    Managing the Human Resource
    Strategic Management
    Management of Projects
    Project Management Techniques
    Research Methods


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