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Jean-Baptiste DE VILLIERS

Gennevilliers

En résumé

Experienced Global Account Manager representing the entire range of FedEx portfolio to assigned strategically important large customers. Leading the customer account planning cycle and ensuring customer's needs and expectations are met.

Entreprises

  • FedEx Express - Global Account Manager

    Gennevilliers 2010 - maintenant - Develop and deliver strategic and bespoke business focused solutions for one designated Global Account on a worldwide basis.
    - Provide direction, advice and support to a team of Global Solutions Executives and other functional teams around the World who also support the Global customer on a regional basis.
    - Lead cross-operating company teams that includes offshore Account Executives, information technology, brokerage, trade compliance and operations across all modes of transportation and FedEx capabilities
    - Develop relationships and strategic partnerships with key decision makers across the customer's organization

  • FedEx Express - Regional Account Manager EMEA

    Gennevilliers 2006 - 2010 - Develop Strategic Global Customers in line with Corporate Global and Regional strategies to achieve pre-set revenue and profitability target.
    - Identify, establish and manage muti-tiered relationships across Customers organizations and within FedEx to ensure long-term partnership & achievement of Corporate objectives
    - Achieve Sales target by generating new Businesses.

  • FedEx Express - Account Executive - Paris Central Fashion District & Nantes

    Gennevilliers 2001 - 2006 - Responsible for the growth, maintenance and penetration of local accounts
    - Managed all key activities, including negotiations, pricing, implementation and compliance.
    - Mentored both new and existing Account Executives on an ongoing basis.

  • FedEx Express - Inside Sales Representative

    Gennevilliers 1999 - 2001 - Increase customer base and revenue

  • FedEx Express - Sales Solutions Support Representative

    Gennevilliers 1997 - 1999 - Provide pro-active customer care for 32 key French accounts
    - Close collaboration with Sales to identify revenue opportunities

  • FedEx Express - Customer Service Representative

    Gennevilliers 1995 - 1997 - Resolve Telephone inquiries pertaining to FedEx Services and ensure superior Customer Experience

  • United Transport Logistics, Cowley UK - Shipping Assistant

    1992 - 1993 - Warehouse Management and domestic UK distribution

Formations

Réseau

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