Mes compétences :
Manager
Networks
Nortel
Support
Training
Training Manager
Entreprises
ASSIST'PC
- Director
2004 - 2007My company provides PC and network services for individuals and professionels, on site.
The services are sales, consulting, training, installation, security, maintenance, repair.
Nortel Networks
- Customer services manager
Toronto1997 - 2003Nortel Networks is a telecom product manufacturer.
I was in the EMEA (Europe/Middle-East/Africa) technical services department, managing engineers and team leaders:
- Training centers
Courses/workshops for Paris, Sophia, Milan, Madrid, Johannesburg
Technical customer certification
- Consulting / Pre-sales support
demos, design, trials, deployment
- Post-sales support
Customer calls, escalations, cases resolution
